Business Deployment Manager

PLEASE NOTE THIS ADVERT CLOSES THE DAY BEFORE ANY AUTOMATED DATE SHOWN – PLEASE REFER TO THE CLOSING DATE IN THE ADVERT

Locations  Blantyre / Wrexham

Salary £44,695 - £55, % bonus

Closing Date Friday 21st November

Interviews anticipated early December

The Business Deployment Manager plays a critical role in driving the successful implementation of strategic initiatives across Customer Business operations. This role is responsible for translating business improvement plans into actionable deployment strategies that enhance customer experience, reduce demand, and improve operational efficiency.

Working closely with senior stakeholders, the post-holder will lead the coordination of change activities, ensuring seamless integration of new processes, systems, and ways of working. By fostering collaboration across internal teams and external partners, the Business Deployment Manager will ensure that deployments are delivered on time, within budget, and with measurable impact on service quality and customer outcomes.

What you'll be doing

• Support development of functional requirements, responsible for co-ordinating testing and responsible for training plans and strategies for the service experience improvement
• Identify benchmark opportunities in Utilities and other business sectors
• Provide input to the phased improvement/deployment plans across Energy Retail
• Primary control point for all change requests, ensuring rigorous review and formal approval by the Front Office. Accountable for applying critical challenge where appropriate, safeguarding operational standards.
• Ensure that any change requests impacting Front Office users are reviewed and approved by Front Office prior by key stakeholders
• Manage stakeholders to ensure improvements impact required customer touch points
• Evaluate options and recommend actions aligned with business specific objectives
• Communicate deployment progress and critical service improvement information
• Respond to complex contractual obligations/revisions, identification of risks/issues
• Responsible for developing and managing the end-to-end plan for supplier tendering activities, including scheduling key milestones, aligning with business requirements, and ensuring timely delivery of all tender documentation
• Accountable for coordinating with internal stakeholders to gather requirements, maintain compliance with procurement policies and regulatory standards, and oversee supplier communications throughout the tender process.
• Ensure effective communication of all activities/risks/issues impacting SP or outsource partner(s), assisting with development of mitigating action plans where appropriate.
• Work with the SP Operational Planning team to Ensure decisions by Outsource partners are communicated and impact assessed

What you'll bring

• Degree-level education (or equivalent experience) in Business, Project Management, or related discipline.
• Proven experience in managing complex business change initiatives, and deployment planning.
• Strong stakeholder management and communication skills, with ability to facilitate, influence and present at senior levels.
• Knowledge of change management methodologies (e.g., Agile, Lean Six Sigma) and continuous improvement practices.
• Proficiency in Microsoft Excel and PowerPoint for managing plans, tracking actions, and producing reports.
• Demonstrated leadership in managing, coaching, and developing teams to achieve performance goals

What's in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%. 

At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that -  so that you have everything you need to take care of your world – today and tomorrow. That's why our benefits include:

• 36 days annual leave
• Holiday purchase – perfect your work/life balance with extra annual leave
• Share Incentive Plan and Sharesave Scheme
• Payroll giving and charity matched funding
• Technology Vouchers – save more and spread the cost of your technology purposes
• Count us in – pledge to reduce carbon emissions and help fight climate change
• Electric Vehicle Schemes – to help you transition to green/clean driving
• Cycle to Work scheme and public transport season ticket loans
• Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
• Life Assurance (4x salary)
• Access to 'nudge' financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we're at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support.

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.

IMPORTANT 

Advert will close at 23:59 GMT the day before Job Posting End Date below