Client Delivery Lead

Walr is a data creation company that supports insight professionals globally. It specializes in reaching diverse audience segments, leveraging proprietary technology, and offering bespoke services. With a comprehensive suite of tools, backed by a team of seasoned industry professionals, Walr's services include efficient data collection methods, intuitive data visualization and reporting techniques, and supportive and transparent advice. Walr exists to unify the complex and fragmented research process by introducing more efficient, rapid, and straightforward methods.

As a rapidly growing company and acclaimed recipient of the Best Workplace in Tech and Best Workplace in Wellbeing titles, we're not just offering a job – we're inviting you to shape our journey. Empowerment and growth define us. Join us in reshaping the future of business.

At Walr, the Client Delivery Lead plays a pivotal role in the planning, execution, and successful delivery of Full-Service Projects for our clients. We're looking for someone who thrives on ownership, excels in fast-paced environments, and enjoys collaborating directly with clients - someone who is empowered to make decisions that drive exceptional client satisfaction.

Taking on project ownership and providing clients with a single point of expertise, this team will service clients who need guidance, flexibility and best-in-class technical delivery. They will be required to have programming, project management and data processing knowledge and handle the end-to-end delivery of a full-service project.

• Independently lead end-to-end project management, serving as a single point of contact from kick-off, scripting, fieldwork management, quality control, through to data delivery to the client 

• Manage, coordinate and oversee, both internally and externally, and take full ownership and responsibility of all elements of high-complexity projects  

• Become a regional expert in the Walr platform, driving efficient project set-up and delivery, and advocating for our proprietary solutions 

• Ensure high-quality execution aligned with standards and client success metrics 

• Implement process improvements and best practices across project workflows 

• Ensure high-quality project delivery while adhering to applicable standards 

• Establish process best practices and ensure that project implementation delivers against client success measures 

• Manage project budgets to maximize profitability and handle invoicing promptly 

• Provide bidding support and recommendations to the account management team  

• Mentor and delegate to team members, fostering knowledge sharing and growth 

• Advise clients on Walr technology and proactively address potential challenges.  

• Escalate issues appropriately and maintain a strong understanding of Walr's services 

• Minimum of 6 years of experience in the market research industry

• Experience in scripting platforms such as Forsta, Decipher, Qualtrics or similar

• Solid understanding of data processing workflows and the full data collection lifecycle

• Strong knowledge and understanding of questionnaire design and logic

• Proven track record of project management and/or project scripting in a similar environment

• Experience working with global clients within a fast-moving sector

• Experience in sampling and field best practices is an advantage

• Proficiency in basic computer tools such as MS Office, Slack etc.

• Excellent project management, communication, and administrative skills

• Self-Awareness: Understands personal strengths and weaknesses, embraces feedback and failure as opportunities for growth, and contributes positively to team dynamics.

• Communication: Clear, concise communicator—both written and verbal—with the ability to simplify technical language and structure ideas persuasively.

• Time Management: Organized and adaptable; breaks down complex tasks, prioritizes effectively, and anticipates obstacles with proactive solutions.

• Client Focus: Delivers customer value through prompt, informative responses and a commitment to service excellence.

• Professional Maturity: Respects diverse perspectives, demonstrates emotional intelligence, and upholds professional behaviour.

• Teamwork: Builds strong relationships, collaborates effectively, and celebrates team success.

• Adaptability: Comfortable with change and ambiguity; makes informed decisions through logical reasoning and data analysis.

• Commercial Awareness: Understands business impact, market context, and contributes to overall profitability.

• Ownership & Multitasking: Manages multiple priorities efficiently, takes full responsibility, and performs well under pressure.

• Analytical Thinking: Responds to shifting demands with practical, data-driven problem solving

• Strategic Insight: Thinks consultatively, identifies opportunities, and drives innovation with a client-focused mindset.

At Walr, we understand the importance of tailoring benefits to meet the unique needs of our diverse workforce spread across the globe. With a commitment to offering region-specific benefits while fostering a shared sense of community, we're excited to present some of the key benefits that unite us as a global team.

• PTO: 30 days annually

• Federal holidays: 8 days annually

• 5 days of compassionate and dependent leave annually

• Parental leave as per government/state laws

• 5% employer contributions on qualified earnings via Penfold's workplace pension or salary sacrifice scheme

• Work from Anywhere for up to 8 weeks of the year

• Star of the Quarter Awards

• We Delight through Dedication: We go above and beyond for our clients, committed to delivering best in class service. We choose consistently to act in the best interests of our clients – with integrity, honesty and fairness – to delight through dedication.

• We Lead with Trust: We approach our work with a data driven mindset, balanced by an acknowledgement that we are all human, first. As our company continues to grow, we don't lose sight of what's most important — our people. We default to open, choose respect, and show comfort with can or knowing that doing so fosters an environment where people can be their best selves.

• We Revel in Innovation: We aren't afraid to take informed risks, learn from mistakes and act with purpose to build the future. Through continual innovation, we deliver new solutions for our clients and elevate expectations — both within our business and throughout our industry.

• We Celebrate as A Team: Walr is a globally distributed team that equally emphasizes individual accountability and collective success. We take the time to value others' contributions and invest in growth by prioritizing Learning & Development and celebrating milestones during Monthly Group Meetings. Prioritizing inclusivity and leaving egos behind, we see that the whole is truly greater than the sum of its parts.

• We Are Empowered to Act Like Owners: Regardless of background, tenure or title, all employees are empowered to be ambitious, act courageously and be accountable for their actions, in pursuit of the future of Walr.