eLearning Services Administrator

Vacancy Name

eLearning Services Administrator

Vacancy No

VN5372

Location City

Location Postal Code

DL16 6FS

Contract Type

Permanent

Hours per week

37.50

Working Days & Times

Monday to Friday 9-5

Salary Minimum Pounds

£24570

Salary Maximum Pounds

£24570

Description

This role requires you to provide information, advice and guidance, and support to Internal departments as well as existing, new and potential customers using or considering using online learning. You will provide administration tasks in line with our online platforms, be responsible for reviewing data and providing accurate reports. You will also work on the e-Learning Support Desk answering customer tickets.

The role also involves providing training remotely and face to face with internal and external customers.

To carry out tasks relating to our online learning that arise from the Director of Curriculum Growth, Design and Enhancement and the wider organisation.

Role Information

DUTIES

• Provide day-to-day remote IAG and support for our internal departments and customers who use our EdTech Products.
• Log support calls from customers and implement solutions where appropriate to meet customer requirements connected to our online platforms
• Provide occasional onsite support and training for customers on our online platforms
• Support the administration and allocation of courses / qualifications
• Support in the development of training materials for customers and/or Learning Curve Group colleagues regarding our online platforms
• Administer the online platforms including, providing "trial" log ins for customers and colleagues
• Administer set up and monitoring of the online platforms
• Upload learner and other data onto the system within agreed timescales
• Produce Reports
• Provide learners, customers and colleagues with support, advice guidance as part of your everyday role

GENERIC DUTIES

• Conduct your role in line with the company values and expected behaviours
• Promote equal opportunities and recognition of diversity throughout the company
• Comply with the Safeguarding, Prevent and Health and Safety Policies and be vigilant to potential concerns and risks at all times
• Ensure confidentiality and professionalism at all times.
• Provide learners, customers and colleagues with support, advice guidance as part of your everyday role

Working Flexibly

If the working hours, days or times don't quite meet your needs please contact us to see if we can accommodate working flexibly.

Essentia Criteria

We love to develop our people so even if you don't meet 100% of the essential criteria, we strongly encourage you to apply.

• IT literate and highly competent
• English and Maths at level 2 or above
• Professional customer service experience in a support role
• Ability to work autonomously with excellent prioritisation skills and self-motivation
• Excellent customer service skills and a desire to solve client issues
• Confident to lead on training sessions (Remote/Face to Face)
• Good planning, time management and documentation skills
• Ability to work to high levels of accuracy
• Knowledge of or exposure to LMS systems
• Able to think and plan, using own initiative
• Willingness to learn new skills
• Honest and trustworthy
• Diligent
• Flexible
• Able to work to deadlines
• Good team player

Why work for Learning Curve group?

There are many reasons that make Learning Curve Group a fantastic place to work

Although we have some great benefits, we know that one of our biggest perks is the incredible People & Culture we have been lucky enough to create. Don't just take our word for it though, you can hear from some of our Purple People here:

In addition to working for a company that has been listed as the top 100 companies to work for in 2023, you'll have access to below benefits:

• 26 days annual leave + Bank Holidays
• Buy & Sell an additional 5 days each year
• Length of service annual leave increments starting at 2 years
• Healthcare Scheme
• Tech Scheme
• Ikea Scheme
• Cycle to work Scheme
• Paid Volunteer day each year
• Early Finish Fridays on the last Friday of every month
• Student / Teacher Discount
• Uniform

HEAD OFFICE PERKS

We wish we could provide these to all, but as a national company its not always possible. However these perks are available to all staff when they attend our incredible Head Office space.

• Electric Car charging points
• Free fruit, Coffee and Tea
• Onsite Shower
• Prayer room on request or list of nearest available places of worship

EQUAL OPPORTUNITIES

You're unique – and we love that about you. As an equal opportunity employer, we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don't just take our word for it though Our commitment to a number of covenants and pledges will show you just how serious we are about equal opportunities for all.

Halo Code

Learning Curve Group stand against hair discrimination in the workplace and champion the right for our Purple People to embrace Afro-Hairstyles including including, but not limited to, afros, locs, twists, braids, cornrows, fades, hair straightened through the application of heat or chemicals, weaves, wigs, headscarves, and wraps.

Disability Confident Leader

Disability Confident Leader status is the highest level of the scheme. It is awarded to organisations that act as champions for the rights of disabled people within their networks and who lead the way to help other businesses to become disability confident. At LCG we understand the need to remove barriers to create a level playing field. That's why if you require any reasonable adjustments to the interview and/or workplace, we welcome a discussion.

Armed Forces Covenant Gold

12% of our entire workforce are veterans of the armed forces and as such as its only right we show our support by pledging to the Armed Forces Covenant. It is a promise to those who serve or who have served, and their families, which says we will do all we can to ensure they are treated fairly and not disadvantaged in their day-to-day lives. As part of this promise, Reservists will receive an additional 10 days paid leave to attend training.

• Domestic Abuse Covenant
• Care Leaver Covenant
• Working Chance
• Ban the box

Recruitment Checks

Learners are at the centre of everything we do so we are committed to safeguarding and promoting their welfare. This means for some of our roles, we need to carry out certain checks to ascertain someone's suitability for working with learners.

As this role will not include regulated activity with learners, a DBS is not required. However, you will be required to provide satisfactory references and prove their eligibility to work in the UK.

Education Level

GCSE/O Levels

Level of Vocational Experience

2 years

Applications Close Date

28 Nov 2025