Account Manager

3 days ago

Edinburgh, Edinburgh, United Kingdom Reel Recruit Full time £90,000 - £120,000 per year

Account Manager Recruitment Tech (Remote, UK)
Remote (UK-based)
Full-time, Permanent
Competitive salary with great OTE (based on experience)
Reporting to Head of Client Services & Company Director

The Role

A well-established recruitment software company is looking for an experienced Account Manager to join their growing team. The business provides Applicant Tracking System (ATS) solutions to help organisations attract, engage, and hire more effectively. Their platform is trusted by some of the UK's best-known brands and evolves continuously through client feedback and agile development.

This role is ideal for someone whos client-focused, enjoys building strong relationships, and is confident working remotely. Youll need a solid understanding of recruitment tech and be comfortable managing multiple clients at once.

Key Responsibilities

  • Act as the main point of contact for a portfolio of clients, understanding their needs and ensuring a strong working relationship.

  • Manage client onboarding and implementation, from requirement gathering and testing to go-live support.

  • Handle technical and functional queries, coordinating with internal teams for timely solutions.

  • Run regular sprint meetings with clients and the development team to prioritise tasks and track progress.

  • Oversee user acceptance testing (UAT) to ensure changes meet agreed requirements.

  • Spot opportunities for upselling and promote product add-ons or new features.

  • Lead contract renewals and ensure clients are engaged and satisfied.

  • Keep accurate client records, meeting notes, and CRM updates.

  • Work closely with internal teams across product, development, and support to ensure a seamless client experience.

  • Liaise with third-party providers such as job boards, design agencies, or HR systems.

What They're Looking For

Essential:

  • Experience as an Account Manager, Customer Success Manager, or Implementation Specialist in a SaaS or ATS environment.

  • Strong knowledge of applicant tracking systems or recruitment software.

  • Proven track record managing end-to-end client projects including implementation and testing.

  • Confident communicator able to work with both technical and non-technical contacts.

  • Strong organisation skills and ability to juggle multiple client relationships.

  • Familiarity with agile working and sprint planning.

  • Comfortable using CRM and project tools like Jira, Salesforce, ChurnZero, and Slack.

Desirable:

  • Experience in upselling and managing contract renewals.

  • Understanding of HR, recruitment workflows, or talent acquisition.

  • Background in remote team environments.

Whats on Offer

  • Fully remote working (UK only)

  • Strong base salary with commission plan and annual bonus potential

  • Unlimited paid time off

  • Company pension scheme

  • Ongoing training and development

  • Supportive and collaborative team culture

  • Real growth opportunities within a successful tech business

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