Operations Manager

Operations Manager

Herrington Carmichael LLP
is looking for a proactive and highly organised
Operations Manager
to support the strategic and day-to-day success of our legal departments. This is a flexible float role within the wider operations manager team, providing support wherever it's most needed. Ideal for someone with strong executive assistant or managerial experience, this role suits a fast-paced, professional environment focused on efficiency, collaboration, and continuous improvement.

About Us

Herrington Carmichael LLP is a full-service, award-winning law firm ranked in the Legal 500. We pride ourselves on our ambitious growth, strong client relationships, and a collaborative culture that supports both personal and professional development. We're not just a law firm, we're a team that values excellence, innovation, and people.

The Opportunity

As Operations Manager, you will work closely with the Head of Department (HOD) to oversee and enhance administrative operations, ensuring the department runs smoothly and efficiently. You'll act as a trusted advisor and right-hand support to the HOD, helping to coordinate departmental activities, streamline processes, and lead on strategic initiatives.

Key Responsibilities

• Executive Support
  : Manage the HOD's diary, coordinate meetings, and prepare agendas, minutes, and follow-up actions for key departmental sessions.
• Operational Oversight
  : Guide team members on administrative procedures, ensuring compliance and consistency across the department.
• Legal Secretary Team Management
  : Lead and manage the legal secretary team across the department, ensuring high performance, workload balance, and professional development.
• Process Improvement
  : Identify inefficiencies and implement solutions to enhance workflow and productivity.
• Client Experience
  : Support the resolution of client complaints with professionalism and discretion.
• Financial Coordination
  : Liaise with Fee Earners and the Accounts team to manage billing cycles, forecasts, and aged debt reduction.
• Team Leadership
  : Chair regular admin meetings, report feedback to the HOD, and foster a culture of continuous improvement.
• Business Development
  : Collaborate with the HOD and Business Relationships Manager to drive growth through monthly BD meetings and initiatives.
• Compliance & Auditing
  : Conduct regular file audits to ensure adherence to internal and external standards.
• Project Management
  : Lead and support departmental projects and strategic initiatives.
• General Support
  : Be the go-to person for administrative needs, including holiday cover and ad hoc support.

What We're Looking For

• Proven experience in a managerial, executive assistant, or operations role within a professional services environment.
• Experience managing administrative or secretarial teams.
• Exceptional organisational and communication skills.
• A proactive mindset with a passion for improving systems and supporting leadership.
• Strong interpersonal skills and the ability to build relationships across teams.
• Confidence in handling sensitive matters with discretion and professionalism.

The Perks

• Salary up to £35,000 per annum dependant on experience.
• Generous Department Operations Manager Bonus scheme.
• Free on-site parking.
• Comprehensive benefits package including pension, enhanced parental leave, 25 days holiday plus Christmas closure, and Perkbox.
• A supportive, ambitious, and collaborative working environment.

Ready to Make an Impact?

If you're ready to take on a dynamic leadership support role and contribute to the success of a thriving legal department, we'd love to hear from you