Casual Funeral Service Specialist Level 1

Position: Funeral Service Arranger
Location: Jennings Funeral Directors, Wolverhampton
Job Type: Casual
Salary: £12.87 per hour

We're looking for a compassionate and adaptable individual to join us as a Funeral Service Specialist, providing vital support across a network of funeral homes within our Jennings group. This role is offered on a casual basis — ideal for those looking to contribute meaningfully while working flexibly, covering busy periods, holidays, and staff absences.

If you're someone who thrives in a people-focused environment and wants to help families during one of life's most emotional moments, we'd love to hear from you.

Why This Role Matters

At Dignity, every farewell matters. As a Funeral Service Specialist, you'll ensure that families always receive the same warmth, professionalism, and attention to detail — no matter which location they walk into.

The Role

This flexible role will see you stepping in across multiple funeral homes, supporting with funeral arrangements and daily branch operations. You'll work closely with families to guide them through the process, ensuring each service is planned with care and compassion.

Key Responsibilities:

• Support families with empathy, professionalism, and attention to detail
• Arrange funerals in line with individual wishes, cultural practices, and legal requirements
• Travel between funeral homes to provide cover as needed — supporting with arrangements, branch duties, and ceremonial activities
• Manage multiple funeral arrangements simultaneously at different stages of progress
• Liaise with ministers, celebrants, florists, and other suppliers
• Guide families through Funeral Plan options as trained
• Represent the brand and Dignity in each community with consistency and compassion
• Train in Funeral Conducting to assist with ceremonial duties during busy periods
• Maintain branch presentation, administration, and customer care standards across all locations

About You

We're looking for someone who:

• Brings compassion, professionalism, and calm under pressure
• Thrives in changing environments and enjoys supporting different teams
• Has excellent communication, administration, and organisational skills
• Is confident managing multiple tasks and arrangements at varying stages
• Holds a Full UK Driving Licence and is comfortable with regular travel between locations
• Is comfortable working in settings where the deceased may be resting, including preparation areas and chapel visits
• Has flexibility to work occasional weekends
• Previous experience in funeral care, administration, or a customer-facing role is beneficial — but full training will be provided

What We Offer

• A meaningful role supporting families when they need it most
• Full training and development, including Funeral Plan Consultancy and Funeral Conducting
• The opportunity to work flexibly across a network of funeral homes
• Uniform and all necessary equipment provided
• 28 days annual leave (accrued)
• Company pension, employee assistance programme, and life assurance

We wouldn't be able to provide this essential service without our people. If you'd like to be part of a compassionate team dedicated to delivering the highest standards of care — we'd love to hear from you.

What are the next steps?

To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch

About Us

At Dignity, we're here for families when it matters most. With compassion, professionalism, and integrity at the heart of everything we do, we take pride in supporting people through one of life's most difficult moments. Every member of our team plays a vital role in delivering exceptional service and care to those who need us.

With over 500 funeral homes across the UK, Dignity Funerals is a trusted presence in local communities, operating under respected and well-known local names. We're proud to offer a truly personal and attentive service — one that's tailored to the individual needs and wishes of every family we support.

We're also part of the wider Dignity Group, a growing organisation with the unique ability to support every aspect of end-of-life planning and care. This includes:

• Our Crematoria and Memorials Group, managing 45 crematoria nationwide
• Dignity Funeral Plans, giving people peace of mind by allowing them to plan ahead
• The recently acquired Farewill, a leading provider of online wills and probate services

Together, our goal is simple: to provide families with continuity, care, and clarity — from planning and preparation through to the funeral itself, and beyond.

FCA Statement

Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).

Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.