Service Operations Manager

1 week ago

Aylesbury, Buckinghamshire, United Kingdom Utimaco Full time £60,000 - £120,000 per year

Utimaco is an international provider of IT security solutions and cybersecurity technologies with headquarters in Aachen (Germany) and Campbell (USA). For over 40 years, we have been developing innovative solutions for the protection of people, data and communications that meet the highest standards. We are the world's leading manufacturer of hardware security modules and compliance solutions in a wide range of industries such as automotive, banking, telecommunications and many more.

With our global network of partners and customers, we contribute to making digital information and infrastructures secure worldwide. Become part of our team and help us make the digital world more secure - together we are shaping the future of IT security.

Tasks

  • Operate and maintain the HSMaaS offering, ensuring uninterrupted service delivery and 100% availability.
  • Manage customer onboarding, service delivery, and large-scale migrations across data centers or HSMs with no service disruption.
  • Lead the opening of new data center instances globally, including due diligence, procurement, setup, and audits.
  • Oversee change control processes, infrastructure upgrades, and continuous service improvement initiatives.
  • Ensure compliance with security audit requirements by maintaining evidence and enforcing operational procedures.

Requirements

  • Bachelor's degree or equivalent experience in a technical field, with a background in high-availability service operations.
  • Proven ability to manage complex, concurrent projects in regulated environments (e.g., ISO 27001, PCI DSS).
  • Strong technical knowledge of networking (TCP/IP, TLS, firewalls), infrastructure operations, and data center environments.
  • Experience with problem solving, incident analysis, and operational logging in secure service settings.
  • Excellent attention to detail, analytical thinking, and the ability to quickly understand complex systems.
  • Strong communication, documentation, and collaboration skills in English, with a customer-focused and security-oriented mindset.

We offer

  • An open and friendly corporate culture characterized by constructive and collaborative interaction
  • We provide you with support for your future plans with a company pension scheme (depending on country-specific circumstances).
  • Early risers and night owls - thanks to a flexible working model you can organise your working day yourself.
  • We also support you privately – benefit from special payments or additional vacation days on anniversaries or other special occasions.
  • Utimaco is growing and living diversity Our global team includes colleagues from 42 nationalities and 45 different languages spoken.

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