Retail Support/Stock Associate

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

Located in Harrods Ready to Wear Department, you will be the face of the House of Dior as Retail Support / stock associate. In charge of welcoming the clients and supporting retail operations within the department including gift wrapping, stock support, and maintaining floor standards, you will provide a professional, attentive and impeccable service to our clients ensuring their experience is unique and exceptional.

Responsibilities

Fitting Room Preparation (OTOS – One to One Selling)

• Clear, clean, and reset all RTW Suites to luxury standards.
• Steam and rehang garments neatly.
• Ensure all garments are properly ticketed and in pristine condition.
• Prepare specific fitting room setups as per VM direction or OTO appointments.

Gift Wrapping and Packaging

• Perform high-standard wrapping using to the highest level of care, following Dior guidelines.
• Replenish and organize all wrapping supplies (ribbons, boxes, tissue paper).
• Pre-wrap common items for efficiency during peak periods.
• Handle wrapping for OTOS and personal shopping clients.
• Packaging products for sale or shipment

Client Relation

• Treat all customer data with the upmost: confidentiality and sensitivity.
• Ensure all clients receive the highest standards of customer service.
• Demonstrate excellent product and range knowledge.
• Attend team meetings and make a positive contribution to discussion.
• Support, when required, the selling team to maximize the boutique's performance.

Stock

• Proceed all deliveries and ensure the stock is correctly integrated to the system.
• Identifying and separating of special-order items from deliveries.
• Follow all Dior procedures, relating to ordering, storing and maintaining of packaging and its areas.
• Carry out replenishment of the shop floors promptly and as often as required.
• Complete any transfers as required within the UK and Europe.
• Action and report all stock issues: stolen pieces, discrepancies, slow movers, negatives.
• Participate in and support the Stock Management team on weekly, monthly and annual stock takes and ensure targets are met.
• Follow all Dior procedures in regard to product protection, stockroom standards, housekeeping, security tagging and pricing.
• Ensure all stock is appropriately tagged to prevent theft.
• Take all actions necessary to ensure stock is safe and secure.
• Carry out any additional duties as directed by the Management team.

VM Standards Maintenance

• Re-align floor fixtures and Suites to the latest VM guidelines.
• Re-merchandise any disordered or sold-down areas.
• Clean mannequins, mirrors, plinths, and VM props.
• Replace worn signage or tickets as needed.
• Ensuring all products meet quality standards.

• Previous experience of working within a guest facing environment
• Positive attitude, Reliable
• Good communication skills
• Commitment to consistently deliver high levels of customer service that goes above and beyond
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Genuine interest and passion for Fashion

• Must be available to work full-time, Monday to Sunday availability (40 hours).

"Whatever you do – whether for work or pleasure – do it with passion Live with passion," wrote Christian Dior.

Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.