Customer Service Officers

Posted: 21/11/2025

Closing Date: 09/12/2025

Salary: $65, $65,030.00

Job Type: Various

Location: Capel

Job Category: Call Centre and Customer Service

• Part-time and casual roles available within a dynamic, fast-paced team
• Ensure smooth functions and reliable service delivery
• Launch your Local Government path in a supportive and HEART-focused Shire

We're looking for positive and community-minded Customer Service Officers to join our friendly team. These roles will suit those who enjoy variety, work well in a team and take pride in delivering excellent service.

The Shire of Capel is located in the South West, halfway between Bunbury and Busselton. We are nestled between the beach and the forest and are one of the fastest growing coastal Shires in Australia. At the Shire we value Honesty, Empathy, Accountability, Respect and Teamwork which underpin the way we work with our elected members, the community and each other.
Job Description
Job Description:
As a Customer Service Officer, you'll be the first point of contact for customers visiting or contacting the Shire. You'll manage a broad range of enquiries and requests, assist with bookings and payments, and direct technical and complex matters to the right teams. Your day might include receipting payments, managing venue hire, handling deliveries or providing administration support.

You'll need to juggle priorities with ease, show initiative with problem-solving and communicate with warmth and professionalism. This role plays a key part in maintaining a positive customer experience and supporting our internal teams.

As we transition to a new operating system and the opening of the Dalyellup Library and Youth Hub, there may be opportunities to assist in other teams or support your customer service colleagues working across different areas. Your flexibility, teamwork and positive attitude will help make it a success.

Our Current Vacancies Include

• 1x Part-time position (.4 FTE) rostered every Thursday and Friday, 8.15am - 4.45pm
• Opportunities to join our 'Casual pool' providing leave cover

The Rewards
As part of our team, you will enjoy:

• Flexibility and support
• Investment in you and your career
• An inclusive culture where all our people are valued, EEO, diversity and differences are respected
• A strong focus on employee wellbeing and safety
• Base hourly rate of $32.91 per hour (+25% loading for Casual)
• Annual leave loading of 17.5% (for Part-time position)
• Up to 14% Shire superannuation contribution
• Employee benefits program offering a wide range of discounts

For further position related requirements please refer to Position Description – Customer Service Officer PDF (295KB).

If you are viewing this ad in Seek the link may have been removed. Please view this vacancy on our website at to access the position description.
Desired Skills And Experience
Desired Skills and Experience:
We embrace diversity and encourage applications from individuals of diverse backgrounds to join us in servicing our community for the future.

To be considered for this role you will be able to demonstrate:

• Behaviour that positively demonstrates the Shire's HEART of: Honesty, Empathy, Accountability, Respect and Teamwork
• Customer service and administration experience
• Strong computer skills, including use of Microsoft products (Outlook, Word, Excel) and databases
• Excellent interpersonal skills
• Good numerical and literacy skills

Cash handling experience and knowledge of local government structure and function will be highly regarded.

Please include a cover letter with your application outlining the role you are applying for, alongside details of your relevant experience and skills in customer service and/or administration that make you a strong candidate.

Applicants who need assistance with their application or wish to discuss any potential barriers that may prevent them from applying are encouraged to contact Organisational Development on to discuss.

Further position related enquiries can be directed to Kristy Reeves, Coordinator Customer Service, or Organisational Development on

Applications Close
2.00pm on Tuesday 9 December 2025.

The Shire of Capel reserves the right to commence interviewing prior to the application close date and close this position for applications early should suitable candidates be found.