Online Merchandiser

As an Online Merchandiser, you'll be curating the online merchandising experience for our customers and ensuring they have the very best omnichannel shopping experience with us. You'll identify online trading priorities, opportunities and challenges and execute a trading plan through the implementation of optimisation changes and influencing marketing activities. You'll also need to use your expert knowledge of online merchandising systems and tools to surface, brief and manage content briefings, online campaigns, and product promotions.

• Salary - £32, £50,500.00
  
• Contract type - This position is a temporary contract until January 2027
  
• Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business.
  
• The Online Merchandising team aim for around 2 days a week to connect and on a more ad-hoc basis to attend key meetings.
  
• Location - This role is a hybrid role home location is Bracknell
  
• Interview Dates: Week commencing 15th December 2025
  

Key Responsibilities

Daily responsibilities will include:

• Reviewing category trading performance against agreed sales targets
• Identifying areas of risk, maximising sales opportunities, and actioning optimisations to drive the trading plan for your category whilst delivering a brilliant customer experience
• Implementing changes across search, navigation, and content on all devices to drive sales and conversion.
• Promoting products and brands, ensuring they are showing up online and through online marketing.
• Liaising with Buying and Merchandising Partners and working collaboratively with the wider trading team.
• Managing the online merchandising for key seasonal moments and campaigns including creating new landing pages where appropriate

Essential skills/experience you'll need

• Previous E-commerce Merchandising experience
• Digital awareness - understands the the interplay between online metrics (traffic, conversion, AOV) and knows how to drive performance across these levers
• Detail orientated & highly numerate
• Commercial acumen
• Previous experience of cross functional working & building relationships across teams

Desirable skills/experience you may have

• Web analytics
• Search and browse merchandising

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It's important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.