Contracts & Operations Manager – National Facilities Management (Career Development Opportunity)

About Us

We're a family-owned Facilities Management business with a proud reputation for delivering high-quality environmental, cleaning, and maintenance services across the UK. From our base in Shenstone, we support public and private sector clients through a range of reactive and planned works.

As our business continues to grow, we're looking for a proactive, hands-on Contracts & Operations Manager to help us maintain the highest standards of Health & Safety, customer care, service quality, and operational performance across our nationwide contracts.

The Role

The Contracts & Operations Manager will take day-to-day responsibility for coordinating teams, liaising with clients, and ensuring that all works are delivered safely, on time, and to the highest standard.

You'll act as the vital link between our clients, our site teams, and our senior leadership — ensuring consistent service delivery, compliance, and continuous improvement across all operations.

This is a fantastic opportunity for a motivated, ambitious individual (ideally late 20s to early 30s) looking to build a long-term career within a supportive and growing organisation.

Key Responsibilities Health, Safety & Compliance

• Ensure strict compliance with all Health, Safety, and Environmental legislation and company policies.
• Carry out regular site inspections and HSE audits, producing reports and following up corrective actions.
• Lead toolbox talks, safety briefings, and encourage a strong "Safety First" culture across all teams.
• Work with the HSE Manager to review risk assessments, method statements (RAMS), and safe systems of work.

Operational Delivery & Quality

• Plan, schedule, and oversee the successful delivery of all contracted works — ensuring projects are completed on time, within budget, and to specification.
• Conduct site quality inspections and implement continuous improvement measures.
• Manage resources, materials, and logistics efficiently to maximise productivity.
• Provide hands-on support when required to ensure job completion or demonstrate best practice.

Customer Care & Relationship Management

• Act as the main point of contact for clients — maintaining positive relationships through clear communication and responsiveness.
• Ensure customer expectations are met and exceeded through proactive service and attention to detail.
• Resolve operational issues promptly and professionally, maintaining our reputation for reliability and integrity.

Business Development & Growth

• Identify opportunities for additional reactive or planned works with existing clients.
• Support the leadership team in securing new clients through site visits, surveys, and tender support.
• Contribute to contract reviews, performance reports, and improvement plans.

Team Leadership & Collaboration

• Support and motivate field teams to deliver consistently high-quality work.
• Coach and mentor team leaders and supervisors in operational best practice.
• Work closely with senior management on operational planning, resource allocation, and client satisfaction.

Skills & Experience Required

• Proven experience in a Facilities Management, Maintenance, or Environmental Services role (supervisory or management level).
• Strong knowledge of Health & Safety legislation and best practice (IOSH / NEBOSH qualification preferred).
• Excellent communication and organisational skills.
• Confident carrying out site audits, client meetings, and quality inspections.
• Full UK driving licence and willingness to travel nationwide.
• Commercial awareness and a positive, "can-do" attitude.

Job Type: Full-time

Pay: £38,000.00-£45,000.00 per year

Benefits:

• Company car
• Company pension
• Free parking
• On-site parking

Work Location: Hybrid remote in Staffordshire WS14 0ED