Contracts Manager

2 days ago

Norwich NR EY, United Kingdom Norwich City Services Limited Full time

We have an exciting opportunity for a Contracts Manager to join the Norwich City Services Limited (NCSL) team. If you are highly organised, detail-oriented, and enjoy a fast-paced environment, we would love to hear from you.

As a Contracts Manager, you will play a key leadership role in overseeing the delivery of repairs and maintenance services across Norwich City Council's housing stock and property portfolio, including reactive repairs, refurbishment of empty homes, major works, compliance tasks, and handyperson services. Working closely with the Operations Director – Building Maintenance and the wider management team, you will embed a culture of excellence, ensuring services meet client requirements, company standards, and deliver best value. Responsibilities include managing significant budgets, driving efficiency and profitability, fostering strong relationships with the Council, and aligning services with the Asset Management Strategy and HRA Business Plan. You will lead supervisors and staff, implement performance management systems, ensure compliance with Health and Safety and ISO quality standards, manage suppliers and contracts, and oversee recruitment, training, and development of managers. The role also involves financial planning, risk management, and supporting service improvements to deliver high-quality outcomes for residents while maintaining flexibility to undertake other duties as required.

The ideal candidate will hold relevant professional management qualifications and training, with extensive senior-level operational experience in repairs and maintenance. They will have a proven track record of working within a continuous improvement culture, leading multiple teams, managing budgets, and successfully delivering change management initiatives. Experience in multi-function service environments, local government, and social housing property and maintenance services is essential, alongside strong knowledge of contract management and commercial acumen. The role requires dynamic and inspirational leadership, excellent influencing and negotiation skills, high standards of communication, IT literacy, and political awareness. The postholder must demonstrate effective resource, performance, and staff management, foster strong partnerships, and work flexibly across the company, including undertaking site visits as required.

Why Choose Us?

  • Living Wage Employer
  • Cycle to Work Scheme
  • Vivup benefits hub
  • Supportive and inclusive environment and culture
  • Employee Assistant Support and Occupational Health
  • Commitment to learning and development
  • 25 days annual leave, rising by a day each year until 30 days is reached. Plus 8 bank holidays and a Christmas shut down period.

This role is for 37 hours per week, but to ensure flexibility and promote an inclusive workplace part time hours or a job share agreement will be considered.

Closing Date: Friday 9th January 2026 – please note this vacancy may close earlier if a high number of applications have been received.

Please note if you have not heard from us within 2 weeks of the closing date, your application has been unsuccessful.

Job Types: Full-time, Part-time, Permanent

Pay: £56,000.00 per year

Expected hours: No more than 37 per week

Work Location: In person

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