Contracts and Renewals Executive

Xperience helps SMEs unlock the full potential of their business using Digital Solutions, built with Xperience. Our industry experts get to know our client's business inside and out, exploring processes, pain points and people, to build tailored technology across Cloud & IT Services, Cyber Security, CRM, and ERP. With solutions designed around client operations, we provide the freedom to be more productive and focus on what is important for your business – without getting sidetracked by administration. At Xperience, we create digital solutions with the power to improve and protect your business, both now and in the future.

Our people are what make us different. They are the primary reason our clients recommend us. Their unique skills and infectious energy help our clients focus on what matters most. Our people actively engage with clients using a collaborative style that prioritises teamwork and trust. As a rapidly growing business, we look for people who share our values (of integrity, collaboration, ambition and success) to come on our growth journey with us and create an amazing career #BuiltwithXperience.

The Role

We are undergoing an exciting time in our evolution and now seek an ambitious and driven Contracts and Renewals Executive.

In this role, you will be responsible for reviewing, renewing and billing customer agreements using Xperience's CRM (Customer Relationship Management) databases. The role will also require the individual to contact our wide-ranging client base where purchase orders are required, and to update the CRM systems where licences have been added to the customer account by our in-house team of Account Managers.

This role will suit a highly organised, efficient and commercially focussed individual who brings experience in client facing administration in a Finance or Professional Services background. As a confident communicator you'll thrive in ownership and collaboration, working in partnership with colleagues right across our multi-site business to deliver excellence in client experience.

Key Responsibilities:

· Ensuring timely and accurate execution of assigned renewals

· Communicate with clients regarding upcoming renewals, pricing changes, and contract terms

· Maintain and update renewal records within ConnectWise

· Collaborate with commercial, finance, projects and service desk teams to facilitate smooth renewal transactions

· Prepare renewal quotes and documentation in accordance with agreed group policies

· Identify opportunities to upsell or enhance contract value based on customer needs

· Address customer queries and concerns related to contract renewals

· Monitor contract expirations and proactively follow up to reduce churn

· Support purchasing function in the procurement of licenses as required

· Ensure compliance with company policies and regarding agreements and renewals

· Help with process creation and continuous improvement

· Support with customer cancellations, complaints and retention as required

Person Specification

Essential:

· Previous experience in a contract administration, renewals management, or similar role

· Strong organisational skills with excellent attention to detail

· Proficiency in CRM software eg; (Connectwise) and Microsoft Office Suite (Excel, Word, Outlook)

· Excellent verbal and written communication skills

· Ability to manage multiple tasks and deadlines effectively

· Customer-focused mindset with problem-solving abilities

· Ability to work both independently and as part of a team

· Valid Right to Work in the UK (We do not currently hold a visa sponsorship licence)

Desirable:

· Previous user experience of ConnectWise for contract renewals

· Previous experience in a Managed Services/IT/Professional Services organisation

· Knowledge of sales and financial processes related to contract renewals

Benefits Package (*subject to specific contract terms) :

· Private Medical Insurance on completion of probationary period for you, with option to add spouse and children and reduced cost

· Salary Sacrifice Pension Scheme, 5% ER, 3% EE contributions

· Death in Service Benefit x 3 time base salary from commencement of employment

· Generous 30 Day Annual Holiday Entitlement (Jan-Dec)

· 8 Public Holidays

· Additional Guaranteed Birthday Leave- 1 Day

· Volunteering Day per year to support an Xperience chosen charity, or a charity of your choice

· Enhanced Sick Pay on completion of probationary period

· Bereavement Leave Policy

· Enhanced Parental Leave Policy

· Wellbeing Benefits (Mental Health Support, Flu Vaccinations etc)

· Long Service Awards commencing from 1 years' service

· Monthly/ Annual Recognition Awards

· 36.25 hours working week

· Hybrid Working

· Salary Sacrifice Cycle to Work Scheme

· Salary Sacrifice EV Scheme coming soon*

· Employee Referral Bonus of £1500 per hire

· Discounted IT Purchase Scheme

· Company Funded Social Events

· Easily accessible and free car parking

Competencies:

Communication

Conveys information and ideas clearly and respectfully. Listens to others and values different opinions. Respect confidentiality

Teamwork and Collaboration

Shares knowledge and works across departments and locations, working co-operatively and supportively with colleagues.

Results Focused/Problem Solving

Prioritizes tasks, overcomes obstacles, and accepts ownership of work assigned. Owns actions that deliver results.

Client and Commercial Focus

Is focused on understanding the clients' needs and is driven to fulfil them. Strives to consistently meet service standards.

Xperience is an equal opportunities employer.

Job Types: Full-time, Permanent

Pay: £25,000.00-£28,000.00 per year

Benefits:

• Bereavement leave
• Company pension
• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• On-site parking
• Paid volunteer time
• Referral programme

Work Location: Hybrid remote in Bury St. Edmunds IP33 3SP