General Manager

Job Description:

About
Blend Family

At Blend Family, we provide a platform for talented and innovative chefs to bring authentic street food from across the globe to the diverse communities of the UK. Our spaces offer guests a trip around the globe one dish at a time.

Our food halls are lively and welcoming spaces overflowing with variety and vibrancy. The spaces we curate enable and encourage our guests to try something different, whilst also offering solid street food staples we all know and love. There's something for everyone.

We have sites in Sheffield, Manchester & London, with Digbeth opening early February 2026.

Job Summary

We are seeking a highly experienced and dynamic General Manager to lead operations at our newest food hall, Alfred Works in Digbeth. The ideal candidate will bring a strong track record in hospitality management, a passion for customer service, and exceptional leadership skills. This hands-on role involves overseeing all aspects of a high-volume venue, ensuring smooth day-to-day operations, outstanding customer experiences, and consistently high standards on the floor.

Key responsibilities include creating a welcoming, guest-focused environment through proactive team engagement, ensuring the bar operates to spec, and maintaining exceptional food and service quality.

You will also be responsible for financial oversight, effective stock control, and full compliance with licensing, legal, and health & safety requirements.

People Management

We're looking for a natural leader who can inspire, develop, and energise a diverse team. You will be responsible for recruitment, onboarding, training, and performance management—while fostering a positive, inclusive, and high-performance culture. By leading from the front, you'll set clear expectations, provide regular feedback, and ensure the team upholds the values and standards that define our brand.

Key Responsibilities

• Lead and support our food partners and front-of-house teams, cultivating a collaborative and motivated working environment.
• Oversee weekly kitchen audits and production processes to ensure consistency in quality and safety.
• Monitor stock levels and manage ordering processes, with weekly stock takes and strong stock control systems in place.
• Conduct regular staff training on safety protocols and service standards; ensure all team members complete required online training as part of their induction.
• Evaluate team performance, offer constructive feedback, and identify professional development opportunities.
• Manage budgets proactively, using them as tools to drive sales growth and control costs.

Requirements

• Proven experience in a leadership role within the hospitality or culinary sector, ideally as a General Manager. Multi-vendor experience is desirable.
• Strong people management skills with the ability to lead, inspire, and develop high-performing teams.
• Solid understanding of food safety standards and regulatory compliance.
• Confident supervisory capabilities with a focus on maintaining excellent standards across bar and front-of-house operations.
• Strong organisational skills, with the ability to manage multiple responsibilities in a fast-paced environment.
• A passion for food and hospitality, with an awareness of current industry trends.
• Personal Licence is essential

This is a fantastic opportunity for an ambitious individual to make a real impact while leading a dedicated team and delivering exceptional hospitality experiences at one of Birminghams most exciting new venues.

Job Types: Full-time, Permanent

Benefits:

• Discounted or free food
• Employee discount
• Bonus scheme

Ability to commute/relocate:

• Birmingham B9: reliably commute or plan to relocate before starting work (Essential)

Licence/Certification:

• Personal Licence (Essential)

Work authorisation:

• United Kingdom (Essential)

Location:

• Birmingham B9 (Essential)
• Work Location: In person