Customer Insight and Data Solution Lead

Customer Insight and Data Solutions Analyst

Business Unit Kelvatek

Reports To Business Solution Owner

We are seeking a passionate and analytical Customer Insight and Data Solutions analyst to play a pivotal role in shaping our customer-centric strategy. In this position, you will be responsible for overseeing the collection, analysis, and translation of customer data into actionable insights that drive improved customer performance and satisfaction. You will be a bridge between customer success and data analytics, collaborating with cross-functional teams to ensure our products and services meet customer needs and deliver exceptional experiences. The Customer Performance and Data Insights analyst will be part of the Kelvatek Business Solutions team but will work collaboratively across Kelvatek and Camlin Group.

Responsibilities

• Engagement with customers and stakeholders across all teams
• Develop and deliver compelling data visualisations and presentations to communicate insights effectively to stakeholders at all levels.
• Support sales team with customer presentations and proposals for business solutions.
• Design and execute data analysis projects to identify trends, understand customer and uncover opportunities for improvement across the customer journey.
• Interaction with Service Delivery teams to ensure successful fulfilment of Services delivered in line with regional requirements.
• Researching financial and regulatory reports, problem solving and working to find root cause analysis.
• Proactively identify and champion initiatives that enhance service delivery.
• Collaboratively working with other departments such as Marketing and Engineering to create and communicate resources which improve customer knowledge and confidence in our brand.
• Coach and mentor any team that report to Customer Performance Lead

Experience Essential:

• A combination of data management and business knowledge to be able to translate the use case needs into data driven solutions.
• Experience using Tableau/Power BI and confluence.
• Knowledge of regulatory obligations and industry requirements within UK market – particularly DNO Data & Digitalisation strategies
• Strong analytical skills
• Experience of data analysis / data exploration techniques and tools
• Excellent communication and presentation skills
  
  Desirable:
• Evidence of use of customer insight and ability to problem solve
• Experience of delivering solutions to customers in the Energy sector.

Our Values:

• We work together - We know that working collaboratively will help us reach our shared goals faster, so we always look for ways to help each other.
• We believe in people - Here at Camlin, our people are central to what we do and what we can achieve. And as we move towards becoming industry and customer 'partners' that's even more important. We trust our team members to do their best and be supportive.
• We won't accept the 'way it's always been done' - Since Camlin's inception, we've been curious, inquisitive and always want to improve. Thinking differently is in our DNA and we love solving tough challenges.
• We listen to learn - Whether it's our customers, our markets, or each other, we ask questions and listen to the answers so we can learn and improve.
• We're trying to do the right thing - We take responsibility for our actions and take decisions based on what's right for people, profit, and planet.

Equal Employment Opportunity Statement

Individuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, gender identity, or sexual orientation.