Transformation Manager

What's this role all about?
The Transformation team are on hand for every hospital that uses the DrDoctor platform to ensure they get the most out of it. At DrDoctor, we want every installation of our platform to deliver the best possible results, without exception, and we help our hospitals through every step of the way.

Over many years, we have come to be experts in delivering technology and transforming hospital services from the ground up. Our Transformation team run the initial implementation and continuous improvement projects and are responsible for the long-term success of our clients.

Join us on our mission to change healthcare one hospital at a time, by taking clients efficiently and effectively through their transformation journey. You must be an exceptional planner, do-er and people person. The Transformation team is growing steadily and we currently have multiple positions open. It's a great time to join with so much opportunity for personal development and progression within the team.

OK, that's the job, but who are DrDoctor?
Take a look at our careers page ) to find out a bit more about our mission, vision, and impact

But ultimately, we the NHS and want to help it work better. We radically transform the delivery of health services to make healthcare work for everyone – for patients, doctors, administrative teams and taxpayers.

What would I be doing day to day?
One of the great things about a scale-up is that every day is different and there is always an opportunity to get involved in something outside of your 'BAU'

However, the key things you could expect would include:

• Ensuring our implementation projects deliver the most important outcomes for our clients
• Managing large-scale transformation projects, predominantly within acute NHS trusts
• Developing great relationships with our clients and working with them to get maximum benefit from using our products and becoming advocates of what we do
• Working closely with service managers, clinicians and other key users developing solutions with them to solve their problems and so they become experts in using our products
• Actively monitoring customer activity to make sure they derive maximum benefit from using our products and maintaining high adoption metrics, working alongside our Account Managers to help demonstrate success to senior stakeholders
• Evaluating performance and utilisation trends, recommending improvements to processes and ways of using our products
• Analysing data and producing insightful reports that quantify the value we deliver to our clients
• Acting as the voice of the customer, collect, understand and use feedback to drive continuous improvement in our products and services and champion their ideas and issues
• You may also work on internal projects to improve the way your team and/or DrDoctor works
• Supporting upselling and new project sales through data analysis and supporting preparation of proposals

OK, I'm interested. What experience do I need to have?
We fully expect that you will need time to develop in your role and we are committed to supporting every step. However, some key skills are:

• Motivation to succeed and deliver results
• Strong communication skills and the ability to develop rapport with hospital users so they enjoy working with you and respect your opinion
• Strong problem-solving skills, so you can identify the root cause of problems, develop solutions and communicate them to clients
• A keen eye for detail
• Experience analysing and presenting data using MS Excel, PowerBI and/or SQL
• You must be able to understand the technical side of what we do

Bonus points for:

• Relevant experience, knowledge and a passion for transforming healthcare
• Understanding of healthcare and the NHS
• Improvement management or system implementation background

We know from research and experience that candidates may not apply if they don't think they meet 100% of our requirements. If you don't tick all the boxes but feel you would be a good fit, we would still love to hear from you. We are committed to creating a diverse and inclusive culture

Just to let you know too, we will need you to have the Right To Work in the UK.

We are perfect for each other, what are the next steps
?

We are currently recruiting heavily and have a lot of CVs to go through. However, we don't wait for roles to close before going through your CV. We will be in touch in a few days to let you know if we think we might be a match, and if we are not. Unfortunately, because we get so many CV's we are not able to send a personalised reply if it's not a match. However, if you want more details as to why, just drop us a note and we will arrange to get some feedback over to you.

If it's a match, then we will arrange a time to talk to you on a quick 30 minute call. It's just an informal chat so you can relax We will tell you more about the role, the team and why you should want to join us.

If we continue, then we will invite you to meet some of the team, most likely virtually. Some our roles will also be subject to completing an assessment or a role related exercise.

We get there are a lot of great roles out there, so we will make sure to get through the rounds as quickly as possible. All we ask is you keep us up to date with your plans.

I can't wait to get started, what are the perks?
An awesome team and mission? Oh, you want more?

We keep all of our Perks and Benefits updated on our careers page – we like to think there is something for everyone Let us know if you have any questions regarding them.

As DrDoctor has grown, we are seeing more of our people wanting to socialise in different ways.

Whilst we know that some of us love to go to the pub, we want to make sure we are including a wide variety of activities and events for our teams to enjoy each other's company, we aim to continue creating an open space for anyone and everyone to suggest how they'd like to spend time with their teams.

We love a Summer and Christmas party and regular company/team socials and away days. In the past year or so, we have enjoyed AI Games, Agile Games, Terrarium Making, Wreath Making to name a few. We hold held various events for celebrations such as Holi Festival, International Women's Day, Pancake Day and Pride celebrations and our Birthday

Salary banding for this role is:
£36,000 - £46,000