Operational Resilience Manager

Job Type: Permanent

Location: This role could be based in either our Edinburgh, Telford or Birmingham with time spent working in the office and at home

Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.

Closing Date: 2nd November

Recruiter: Tim Singh

Salary and benefits: £55,00 - £65,000 plus 16% target bonus up to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more

Who are we?

We want to be the best place that any of our 6,600 colleagues have ever worked.

We're Phoenix Group, we're a long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We're a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we're not done yet.

The role

This role plays a key part in delivering the firms approach to Operational Resilience and how it is delivered and driven forward across the globe. Responsibilities include leading the delivery of consultancy and direction for policies, standards and professional activities across Operational Resilience to Business Units and the wider firm to comply with policies and follow industry best practice.

In addition to driving forward bast practice in the firm the role holder will contribute to the culture of resilience across Pheonix and work to champion resilience with all stakeholder groups using tools such as AI, Industry forums and learnings from incidents to support the resilience agenda.

We're seeking an Operational Resilience Manager with strong domain knowledge, excellent organisational and stakeholder management skills, and a background resilience in the financial services industry (ideally Asset / Investment Management)

This role works closely with the central Operational Resilience team, business unit Business Partners and wider team, taking a lead in driving forward resilience and supporting the key regulatory and policy requirements around resilience,

Key Responsibilities:

• Deliver consultancy: set direction for policies, standards and professional activities to help areas comply with policy and follow best industry practice.
• Deliver projects: Considering technical system specifications and threats and risks and support wider group initiatives so that the business is protected and resilient.
• Design and deliver training: For staff up to Executive level to ensure resilience is embedded within the organisation and policy requirements are maintained.
• Develop and maintain effective working relationships: With staff within the policy framework (e.g. BU PO / BU PIM).
• Maintain up to date knowledge of industry best practices / Regulatory expectations
• Manage and deliver initiatives: Which maintain overall Operational Resilience, Incident and Crisis Management capability across the Group
• Manage incidents and incidents: So they are resolved in line with relevant legislation and company processes and make decisions to protect the business.
• Champion the Operational Resilience across the group: Bringing their expertise and perspective to help uplift operational resilience
• Leverage experience of resilience related activities in the Asset / Investment Management industry to drive forward resilience
• Mentorship: Provide informal mentorship and support to colleagues across Operational Resilience, sharing knowledge and encouraging development, particularly in areas such as process improvement and emerging technologies.

What are we looking for?

ESSENTIAL

• Proven expertise in Operational Resilience and the expectations set out under PRA SS 1/21 and FCA SYSC 15 and wider regulations (DORA etc)
• Strong policy and Risk / controls skills with the ability to work to embed these into areas successfully
• Highly skilled in assessing and understanding complex business services to support senior management decisions around Important Business Services and Impact Tolerances
• Strong Stakeholder management skills, with the ability to build strong relationships with stakeholders at all levels
• Experience of supporting Incidents management activities and the steps required to recover from incidents
• Effective planning skills and a high level of organisation and discipline to meet specific target dates and objectives
• Strong communication skills both verbal and written with an ability to articulate clearly and logically
• Strong planning skills and a high level of organisation and discipline to meet specific target dates and objectives
• Ability to work independently, have excellent problem-solving skills and use initiative to identify and act on issues, acting or escalating as appropriate
• Experience of Operational Resilience in the Asset / Investment Management industry
• Adaptable and flexible in a fast-paced, complex environment
  Experience of AI and other emerging technologies

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we've advertised and you believe that you can bring value to the role, we'd love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

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