Trainee Protection Adviser

Fun, rewarding and with the opportunity to develop and grow your career. That's life with L&C Mortgages, the UK's leading fee free mortgage and protection broker with over 160 awards to its name.

Join us and you'll be part of a business that takes your progress seriously and wants you to enjoy being part of the L&C family. From 'The Extra Mile' colleague nominations - recognising those who go above and beyond, your birthday off and our fabulous Perkbox membership, this is a place that really gives back on the effort you put in.

Once again we're expanding our Team and bringing onboard new Trainee Protection Advisers at our Newcastle office, with a start date of the10th November 2025. With this exciting role, we'll coach and teach everything you need to know to flourish within the industry, supporting your growth to a fully qualified adviser, all whilst protecting our customers and families when it matters most. We're looking for people with excellent customer service experience, able to utilise those skills to

The role

Uncertain times call for certain measures and, for L&C customers, they come in the form of protecting the things that matter most: their homes, families and lifestyles. But being a Protection Adviser during this ongoing period of uncertainty is not only about offering L&C customers a sense of reassurance, it's also about having a role that offers you a steady career path with clear progression.

When talking to our customers, you'll use your empathic ear to really listen to their concerns so that you can deliver the right kind of insurance. Often a customer might not know exactly what they need, so you'll be advising them on options such as Critical Illness Insurance, Income Protection and Life Insurance, documenting your findings and recommendations throughout the process.

What's also important is that you deliver that perfect balance of outstanding customer care, regulatory adherence and impressive workload efficiency to exceed your performance targets and KPIs. That will be achieved through eagle-eyed attention to detail, a warm and friendly approach that builds rapport and trust, and really understanding each customer's needs.

About You
Your employment within sales or customer service has already helped you to hone your listening skills and help consistently build that all important rapport with customers and support them based on their needs. Now you're looking to really push your career to the next level, working hard for that all-important personal and professional development.

You'll have developed these great personable skills already in a similar role within finance, or possibly within a different sector. Of course excellent communication skills are a must, to have these conversations with clients to develop policies and help protect what matters most, and keen organisation skills to keep on top of your work independently, and really make the most of your bonus opportunities. You'll be a confident team player who loves the idea of developing and progressing within the industry by doing their best for every customer. You'll be a great representative of the values of L&C - and that's everything you'll need to go far here.

Why join L&C?

We care about our customers, but our employees are what make the magic happen. We're always ready to listen and do what we can to make L&C even better for those receiving and providing our services. Working with us means being part of an environment of respect and equity. The standard of training is as high as it can be, so that the service you're able to deliver is at the same level. What you do with it and where you take your role from there is up to you - because there are ample opportunities to flourish and progress.

Joining L&C means having the chance to:

Enrol on an in-depth induction programme, with a proven track record of success.

24 days starting annual leave, plus your birthday & bank holidays off non inclusive of your holiday allowance

Opportunities to gain an R05 qualification, upon passing the exam becoming a certified expert

Have access to our comprehensive Employee benefit and support schemes, from wellbeing to perks and discounts, we want to give our colleagues the best as thanks for their continued dedication

Come celebrate at our biannual Winter and Summer socials, and plenty of other events throughout the year

… and much more

At London & Country Mortgages, we are committed to fostering a recruitment and selection process that is inherently diverse and inclusive. We believe in the strength that comes from a variety of perspectives, backgrounds, and experiences, and we actively seek to create an environment where individuals from all walks of life feel welcome and valued. Our commitment to diversity and inclusion is not just a goal; it is a fundamental part of our organisational culture, driving us to continuously enhance our practices to ensure that every candidate has an equal opportunity to contribute and thrive within our community.

FCA Certification Regime & Conduct Rules

L&C is classified as an "Enhanced Firm" under the FCA's Senior Managers and Certification Regime (SM&CR). This role will officially fall into the "Conduct" element of the regime, meaning you'll be personally subject to the five FCA Conduct Rules if successful in your application. You may already be aware of these, but don't worry if not. If successful in securing the role training will be provided.

In addition, as this is a customer-facing advice role, L&C has made the decision to treat all Advisers (Mortgage & Protection) in the same way, so we'll ensure and verify your integrity, competence and financial soundness in the same way we do with our Mortgage Advisers.