Regional Learning Partner

In Store

Multiple Locations

View all locations

Norwich | St Albans

Contract type

Permanent

Position type

Full Time

Salary

Competitive + Benefits

Closing date: 21st December 2025

How We Hire

Everyone is welcome at M&S. No exceptions. It's your background, abilities and differences that make you, uniquely you. And when you're part of M&S, that individuality has the potential to make waves.

About the role

This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.

Summary

The Regional Learning Partner role supports the region through a learning lens. This is a field-based role, spending five days a week traveling to stores across the region to facilitate, coach, develop and inspire colleagues at all levels. You will partner with store leaders, taking a strategic approach to drive performance and productivity through learning and development solutions. In this role, you will create a strong learning culture, support the region in transformation projects, and deliver local Learning Plans to ensure colleagues and leaders are equipped to perform at their best.

All the details

We're looking for a passionate Regional Learning Partner to join our team and play a pivotal role in developing remarkable people across our retail regions. If you thrive on creating impactful learning experiences, championing inclusive talent pipelines, and driving performance through innovative people practices, this is your opportunity to make a real difference. From bespoke Academy programmes to transformational training initiatives, you'll be at the heart of empowering our colleagues to grow, succeed, and deliver the magic of M&S every day.

Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.

KEY ACCOUNTABILITIES & RESPONSIBILITIES

Brilliant Basics

Drive the completion of regional mandatory E Learning to ensure stores are legally compliant.

Leading regional MyWelcome hubs to ensure onboarding consistency and a brilliant business welcome.

Lead the retail induction experiences for all levels, including early careers, apprenticeships, and employability schemes.

Complete Learning plans for all leaners attending the academy in conjunction with the Customer Assistant – Learning and Academy Store Teams.

Custodian of the learning experience – ensuring the Academy principles are robustly adhered to, to deliver an exceptional learning experience for all; monitoring and taking action when needed.

Support all levels of regional talent on learning programmes through regular check ins and ongoing development support.

Line manage and coach the Customer Assistant – Learning, ensuring clear development plans are in place.

Supporting People Transformation

Partner store management teams to deliver the learning and development element of People transformational projects including Store Openings, Closures, and Renewals.

Coordinate the delivery of all transformational technical and behavioural training for the region.

Delivering Local Learning Plan

Champion learning products, policy, and people practice, and use expertise to drive learning initiatives, both technical and behavioural, across the region to support the delivery of the Retail People Plan.

Use multiple sources of data such as MyHR and Power BI to identify regional performance opportunities that could be supported by a learning intervention.

Everyone's welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Lead with purpose. Own the outcomes. Raise the bar. This is your store. And your chance to shape the future of M&S. Are you ready for it? Take Your Marks and apply today.

Our Support
Mentorship

It's important to us that our new colleagues feel supported in their roles and can learn from each other. That's why we offer mentorship through our buddy system.

Flexible working

We're a 24/7 business and our working patterns adapt to our customers' needs. Worklife is our flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share if it's in the best interests of everyone.

Benefits
Wellbeing hub

Get access to resources to support your wellbeing, including a free virtual GP service.

Colleague Networks

We want you to feel supported, no matter what.

Menopause Network

Initiating and encouraging open conversations about menopause by offering support and sharing experiences.

Family & Carers Network

A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.

Health and Wellbeing Network

Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.

Culture and Heritage Network

Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.

Cancer Network

Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.

Forces Community Network

Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.

LGBTQ+ Network

Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.

Gender Equality Network

Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.

How to Apply

Here's what to expect at each stage of the application process. This can change depending on the role you've applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.

Send us your application

Fill in our short application form and hit submit.

Online assessment

We'll invite you to take part in an online assessment. This could be before or after your interview.

In-person assessment centre

We'll invite you to an in-person assessment centre or an interview. This process may differ depending on the role you've applied to.

Decision

After we've decided, we'll be in touch. If you've been successful, we'll officially invite you to join the team and let you know the next steps.

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