IT Operations Specialist I

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us 

About the Role

As an IT Operations Specialist I (P2), you will provide essential onsite IT support to employees and assist with daily IT operations at our corporate office. This role is fully onsite at our Bengaluru Office, 5 days a week, and ensures that employees have a smooth and reliable technology experience. You will help maintain IT systems, support conference room technology, and provide hands-on assistance for devices and user requests.

This role reports to the IT Operations Manager and works closely with the IT Service Desk, IT Operations Support team, and the Places & Office team.

Responsibilities

Onsite IT Operations & Office Support

• Act as the onsite IT support resource, responding to employee requests and incidents.
• Ensure conference rooms, IT systems, and shared office equipment are functioning properly.
• Assist with IT asset management, including device provisioning, check-in/check-out, and tracking.
• Partner with IT and Security teams to follow access control and compliance policies.

Conference Room & Event Support

• Provide setup and basic troubleshooting for conference room AV technology and video conferencing platforms (Zoom, Google Meet).
• Assist with small to mid-sized corporate meetings and events, including setup and technical support.
• Escalate complex AV or event issues to senior specialists or vendors as needed.

Employee IT Support

• Provide in-person support for hardware, software, and network connectivity issues.
• Help employees with device setup, account access, and secure remote connectivity.
• Deliver professional, customer-focused service when working with employees at all levels.

Qualifications & Skills

Required:

• 1–2 years of IT support or helpdesk experience in a corporate environment.
• Strong troubleshooting skills for common hardware, software, and connectivity issues.
• Familiarity with video conferencing platforms (Zoom, Google Meet).
• Knowledge of IT asset management practices.
• Excellent communication and customer service skills.
• Associate's degree in Information Technology, Computer Science, or related field (or equivalent experience).

Preferred:

• Experience with IT ticketing systems (e.g., Jira Service Management).
• Familiarity with device management tools such as JAMF or Intune.
• Basic understanding of IT security best practices.
• Certifications such as CompTIA A+, ITIL 4 Foundation, or Microsoft 365 Fundamentals.

What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you'd like to be a part of? We'd love to hear from you

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107.