Senior Oracle Technical Support and Configuration Analyst

We are looking for a Senior Oracle Technical Support & Configuration Analyst for our central Oracle service delivery team. In this key role, you will lead on providing expert-level technical administration and configuration for Oracle Fusion Application ERP, HCM, Payroll and PBCS/FDI systems, ensuring stability, performance and continuous improvement.

If you thrive in a collaborative environment and enjoy solving complex technical challenges, we'd love to hear from you.

CLICK HERE FOR A FULL JOB DESCRIPTION AND PERSON SPECIFICATION.

WORKING WITH US

The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.

We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.

As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.

Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.

To discover more about our culture, ethos and what it is like to work here, visit the Why Work For Us page.

MAIN AREAS OF RESPONSIBILITY

Your responsibilities will fall into the following main areas:

Oracle System Configuration & Management

• Perform end-to-end configuration of Oracle Cloud modules (ERP, HCM, PBCS, FDI) including workflows, approval hierarchies, roles, flex fields, and user-defined reports.
• Translate business needs into practical Oracle configuration changes and ensure alignment with global system design and business processes.
• Maintain a central configuration log and version history, ensuring full traceability of system changes.

Technical Support & Troubleshooting

• Act as a 2nd/3rd line technical escalation point for complex system issues raised by users or support colleagues.
• Analyse root causes using tools like SQL Developer, OTBI, diagnostic logs, and interface monitoring dashboards.
• Resolve service interruptions or data issues swiftly, ensuring minimal business impact
• Review technical solutions proposed by the supplier and articulate business impact related to the solution.

Patch & Release Management

• Coordinate and test Oracle quarterly patches, ensuring business continuity and zero-defect delivery.
• Maintain a release calendar and communicate clearly with stakeholders about patch content, potential disruptions, and mitigations.
• Document release test scripts and outcomes and ensure rollback plans are always in place.

For a full list of responsibilities, please download the Job Pack.

WHAT WE ARE LOOKING FOR

We would like to hear from you if you have:

• Degree or equivalent professional qualification in Information Systems, Computer Science, Accounting or Business Administration
• Oracle Cloud certification (e.g. Oracle Financials Cloud, Oracle HCM, Oracle Integration Cloud) or willingness to obtain within 12 months
• Minimum of three years' hands-on experience supporting Oracle Cloud applications (e.g. ERP, HCM, PBCS) in an in-house or consultancy setting
• Proven experience in configuring Oracle modules, including workflows, role-based access, value sets, flexfields and approval rules
• Experience of supporting or coordinating testing cycles (e.g. UAT, regression, patch release validation)
• Demonstrated experience managing technical queries, resolving tickets and escalating issues with vendors
• Experience working with system interfaces, including file-based data imports/exports, APIs or SFTP
• Previous involvement in patch testing, sandbox refreshes or release deployment in Oracle Cloud

For a full job specification, please download the Job Pack.

WHAT WE CAN OFFER YOU

Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

You will also have access to a variety of benefits, support programmes and initiatives including:

• Excellent opportunities for continuous professional development and career progression
• Annual performance and loyalty bonus
• Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution
• 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts
• Harris Wellbeing Cash Plan including cover for routine and specialist healthcare
• Employee Assistance Programme for free and confidential advice
• Cycle to work salary sacrifice scheme
• Wide range of shopping, leisure, and travel discounts
• 20% off at Tapi Carpets, exclusive to Harris employees
• Interest-free ICT and season ticket loans

For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.

IMPORTANT INFORMATION

Safeguarding Notice

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.

Equal Opportunities

The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.