Information Technology Help Desk Support

6 days ago

Glasgow, Glasgow City, United Kingdom The Tech Recruiter Full time £30,000 - £40,000 per year


are delighted to have partnered with a dynamic and rapidly growing Managed Service Provider (MSP) based in Glasgow, delivering cutting-edge IT solutions and support to a diverse range of clients across industries. Their mission is to empower businesses providing excellent service for great value by designing, implementing, and managing robust IT infrastructures that drive operational efficiency and innovation.

As they continue to execute their high growth strategy, they are looking for someone who is at the start of their IT career journey to join them to work onsite for one a major client in a 1st line IT support role.

Role Summary:

We are seeking a motivated and customer-focused Entry-Level Tech Support Specialist to join our IT support team. In this role, you will be the first point of contact for users experiencing technical issues. You'll provide basic troubleshooting, resolve common hardware and software problems, and escalate more complex issues to senior technicians. This is an excellent opportunity to start your career in IT and gain hands-on experience in a fast-paced support environment.

Responsibilities:

  • Respond to user inquiries via phone, email, chat, or ticketing system.
  • Diagnose and resolve basic technical issues related to hardware, software, and network connectivity.
  • Guide users through step-by-step solutions and provide clear instructions.
  • Log and track support requests using help desk software.
  • Escalate unresolved issues to higher-level support teams when necessary.
  • Assist with setting up new user accounts, devices, and software installations.
  • Maintain accurate documentation of support activities and solutions.
  • Deliver excellent customer service and maintain a positive attitude under pressure.

Skills/ Experience:

  • HND or IT related certifications or 1st line IT support experience.
  • Basic understanding of computer systems, mobile devices, and common software applications.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Willingness to learn and grow in a technical support environment.
  • Driver's license and own transport.

Desirable

  • Familiarity with Windows and macOS operating systems.
  • Experience with Microsoft Office Suite and common productivity tools.
  • Basic knowledge of networking concepts (Wi-Fi, IP addresses, etc.).
  • Previous customer service or help desk experience is a bonus.

What's on Offer:

  • Starting salary of £25k + package
  • Professional development opportunities including on the job training and mentorship
  • Collaborative and innovative work environment

If you are passionate about driving digital change, fostering innovation, and making a significant impact within a dynamic organisation, we encourage you to send your CV to

to find out more.

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