Contracts Manager

JOB SPECIFICATIONContracts Manager / Cleaning Operations Manager / Cleaning Project Manager

Location: Slough (covering London & South East)

Reports to: Head of Operations / Managing Director

Salary: £30,000 – £40,000 + performance bonus

Contract: Full-time, Permanent

Department: Cleaning & Soft FM Operations

ROLE PURPOSE

To lead, manage, and deliver high-quality commercial cleaning operations, including contract management, project delivery, staff training, site surveys, and operational excellence across Proactive Cleaners & Proactive Facilities Management.

The role combines contract management, cleaning project management, client relationship management, operational leadership, quality control, and training & development of cleaning teams.

You will ensure all contracts and cleaning projects are delivered on time, to scope, to budget, and to the highest standards.

KEY RESPONSIBILITIES1. Contract Management & Operational Delivery

• Oversee daily operations across multiple commercial cleaning and soft FM contracts.
• Manage SLA delivery, quality scores, KPIs, site audits, and client expectations.
• Ensure labour hours, staffing schedules, and budgeted costings are adhered to.
• Deliver consistent service improvement plans across all sites.
• Maintain compliance with ISO 9001/14001/45001 and CHAS Elite standards.

2. Cleaning Project Management

(For deep cleans, sparkle cleans, end-of-tenancy, industrial, builders cleans, periodic cleaning, etc.)

• Plan and deliver cleaning projects from start to finish.
• Carry out site surveys, assess requirements, calculate labour, materials, and equipment needs.
• Create and deliver project method statements, cleaning schedules, and scope of works.
• Mobilise specialist cleaning teams (carpet, floor care, high-level, deep clean, duct cleaning).
• Ensure correct machinery (scrubbers, carpet extractors, vacuums) is sourced and maintained.
• Oversee project timelines, risk assessments, and quality outcomes.

3. Site Surveys & Technical Assessments

• Conduct professional site surveys for new quotations or contract renewals.
• Measure areas, identify access issues, H&S risks, required machinery, and staffing levels.
• Provide survey notes, photos, and recommendations to sales and estimating teams.
• Support tender documents with operational and technical input.

4. Training & Development of Operatives & Supervisors

• Provide structured training for all cleaning operatives and supervisors.
• Deliver training on:
• Cleaning techniques (colour coding, periodic cleaning, specialist cleaning)
• Chemicals, COSHH, and dilution control
• Machinery use (scrubber dryer, buffer, extraction machines, etc.)
• H&S awareness, RAMS, accident prevention
• Customer service & on-site conduct
• Create training plans, logs, attendance records, and competency assessments.
• Upskill supervisors to manage their teams and deliver on-site leadership.

5. Client Relationship Management

• Act as main operational point of contact for assigned clients.
• Attend review meetings, provide KPI reports, and manage expectations.
• Resolve issues quickly and maintain strong client satisfaction and retention.
• Identify opportunities for upselling extra works or additional services.

6. Staff Management & Leadership

• Recruit, onboard, induct, and train new cleaning operatives and supervisors.
• Prepare rotas, organise cover for sickness/holiday, and manage staff attendance.
• Conduct site visits, check-ins, toolbox talks, and one-to-one performance reviews.
• Lead operational teams with professionalism and accountability.
• Manage performance issues, misconduct, or disciplinary matters (with HR support).

7. Health, Safety & Compliance

• Produce site-specific RAMS, COSHH assessments, toolbox talks, and safety documents.
• Ensure all staff follow safe systems of work, PPE, and cleaning protocols.
• Investigate accidents, incidents, and near misses with corrective action plans.
• Maintain compliance with ISO and SSIP frameworks.
• Ensure all equipment is serviced, PAT tested, and operating safely.

8. Mobilisation of New Sites & Contracts

• Lead full mobilisation activities for new cleaning contracts.
• Produce mobilisation plans, equipment lists, staffing plans, and service schedules.
• Conduct TUPE processes when required (with HR involvement).
• Ensure seamless and professional handover from sales to operations.

9. Administration & Reporting

• Maintain organised site folders, audits, training logs, and operational documents.
• Produce weekly performance updates for senior leadership.
• Track consumables, stock orders, POs, and supplier spending.
• Use Odoo ERP for tasks, CRM updates, site issues, and job logs.
• Ensure accurate reporting of hours, labour, attendance, and profitability.

SKILLS & EXPERIENCE REQUIREDEssential

• 2–5+ years' experience in cleaning operations, soft FM, or contract management.
• Experience managing large teams across multiple sites.
• Strong knowledge of cleaning methods, chemicals, machinery & specialist cleaning.
• Ability to train staff confidently and deliver professional development programmes.
• Experience carrying out site surveys and technical assessments.
• Strong client communication and relationship management experience.
• Full UK driving licence.
• Strong understanding of RAMS, COSHH, H&S, and compliance standards.
• Strong organisational and leadership skills.

Desirable

• BICSc experience
• TUPE experience
• Industrial cleaning experience
• ISO familiarity (9001/14001/45001)
• BESA TR19 (duct cleaning) knowledge

PERSONAL ATTRIBUTES

• Proactive leader with a hands-on approach
• Highly organised with strong time management
• Calm under pressure and solutions-focused
• Professional and confident with clients and staff
• Commitment to delivering high standards and continuous improvement
• A team-builder who motivates and inspires others

BENEFITS

• Company vehicle/car allowance
• Fuel card and business mileage
• Bonus scheme for performance and client retention
• Training provided (ISO, H&S, machinery, ERP system)
• Clear career progression into Senior Operations Manager / Head of Contracts
• Supportive team and structured operational systems

Job Type: Full-time

Pay: £30,000.00-£40,000.00 per year

Work Location: In person