Operations Coordinator

6 days ago

London, Greater London, United Kingdom Bolt Technology Full time £30,000 - £60,000 per year

We're looking for a customer focussed and detail oriented Operations Coordinator to support our UK ride-hailing operations


About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission

About the role

You'll be responsible for daily functions that are at the core of our London operations and have a direct impact on supply growth and compliance.

You will be working with other Operations Coordinators, a Team Lead, and an Operations Manager for London.

Main tasks and responsibilities:

  • Onboard new drivers onto Bolt's platform.
  • Verify, maintain, organise and audit driver and vehicle documentation.
  • Respond to driver issues both in-person and over email.
  • Find resolutions to driver issues and questions both in-person and over email.
  • Support the local operations teams in ad hoc initiatives that contribute to supply growth and compliance.

About you:

  • You have 1+ years professional experience.
  • You're a great communicator and are able to explain complex things simply.
  • You're customer focussed and care about delivering great customer experiences.
  • You're able to stay calm and focussed under pressure.
  • You have excellent spoken and written English.
  • You're passionate about improving cities and ride-hailing.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying

Why you'll love it here:

  • Accelerate your professional growth with unique career opportunities.
  • Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
  • Take care of your physical and mental health with our wellness perks.
  • Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
  • Enjoy the flexibility of hybrid working with the option for 1 day per week work from home guaranteed
  • Connect with colleagues at annual company events and smaller team gatherings.


*Some perks may differ depending on your location and role.

#LI-Hybrid

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