Internal Communications Manager

1 week ago

London, Greater London, United Kingdom Heathrow Full time £40,000 - £60,000 per year

Job Description
As an Internal Communication Manager, you'll work in partnership with the internal communications team and your designated business unit(s) to deliver Internal Communications support across Heathrow. Sitting in the Editorial Team, your ideas, project management and creative approach will help ensure the Internal Communications Team supports the business and showcases the value of great internal communications. You'll be expected to have a good understanding of the business and the challenges facing teams around the airport. You will be a proactive communicator who reaches outside of the business to benchmark and apply best practice approaches to internal communications. You'll also play an important part in ensuring that the Internal Communications Team supports Heathrow's vision of "To be an extraordinary airport, fit for the future" while building trust and pride amongst all colleagues. The Role Holder will participate at Bronze Comms level when stood up in crises. This includes being on call during evenings and weekends.

Your role will involve

  • Help embed the corporate strategy across Heathrow through daily communications
  • Work closely with the Senior Editorial Manager to develop communications strategies and tactics to support the business, and suggest innovative ways to approach challenges
  • Promote the role of Internal Communications to the wider business, demonstrating how it is 'adding value' to the business
  • Work closely with the specific teams in your remit, taking clear ownership for and ensuring consistent and delivery of the corporate narrative and business priorities
  • Work with stakeholders to draft, agree and implement communications plans and strategies which support their business needs and challenges
  • The Role Holder will be part of a 'one communication team' approach, demonstrating the flexibility to operate within different functional teams as the need arises.
  • Required to do "H2H" and "R2H" shifts across the year
  • Possible requirement to be part of the IRT (Incident Response Teams – crisis communications) and required to be part of the Comms Cuts roster

These Skills Are Essential

  • Proven mid-level internal communications and engagement experience
  • A track record in a similarly demanding or comparably sized organisation
  • Confident multi-channel communicator who likes embracing change and spotting improvements, and helping others to do so
  • Ability to work, at times, in a changing environment with some level of ambiguity while able to self-manage and sometimes to tight timeframes, and under pressure
  • Understanding and experience of creating comms and engagement metrics to ensure the success of the plan and ability to drive change when these might not be working
  • Ability to challenge and push the thinking of others outside normal practices and be the trusted comms and engagement advisor
  • Maximising the use of our channel matrix, finding new and innovative ways to communicate to colleagues and the business.

Desirable:

  • Confident managing upwards and working with more senior stakeholders

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