Information Technology Specialist
2 weeks ago
I.T Field Support Analyst
Purpose of Role
To ensure we provide a consistent high level of service to the business. Be pro-active by
being onsite speaking to key stakeholders to understand their challenges and how I.T can
help the business achieve its goals. This can also be achieved by using tools provided
and preventing re-occurring issues. The role should be at a minimum 75% travel visiting
Client sites and 25% doing admin on tickets and / or hardware replacement / repairs.
Duties and Responsibilities
Work towards key business KPI's set by I.T Management
Provide remote and onsite hardware and software support
Record all activity in Client's ITSM tool
Provide and update feedback to users as their calls are progressed
Work as part of a geographically distributed team
Liaise with 3rd parties and wider I.T team where necessary
Identify and mitigate security incidents, GDPR compliance issues, application
vulnerabilities, network/infrastructure and other vulnerabilities.
Ensure correct documentation and procedures are followed or produced if needed
Ensure all systems have a backup and are monitored for any failures
Undertake training and research to maintain knowledge of current technology and
systems
- Understand business operations and the key role IT plays within its operations
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