Information Technology Specialist

2 weeks ago


Blackpool, Blackpool, United Kingdom PRACYVA Full time £30,000 - £35,000 per year

I.T Field Support Analyst

Purpose of Role

To ensure we provide a consistent high level of service to the business. Be pro-active by

being onsite speaking to key stakeholders to understand their challenges and how I.T can

help the business achieve its goals. This can also be achieved by using tools provided

and preventing re-occurring issues. The role should be at a minimum 75% travel visiting

Client sites and 25% doing admin on tickets and / or hardware replacement / repairs.

Duties and Responsibilities

  1. Work towards key business KPI's set by I.T Management

  2. Provide remote and onsite hardware and software support

  3. Record all activity in Client's ITSM tool

  4. Provide and update feedback to users as their calls are progressed

  5. Work as part of a geographically distributed team

  6. Liaise with 3rd parties and wider I.T team where necessary

  7. Identify and mitigate security incidents, GDPR compliance issues, application

vulnerabilities, network/infrastructure and other vulnerabilities.

  1. Ensure correct documentation and procedures are followed or produced if needed

  2. Ensure all systems have a backup and are monitored for any failures

  3. Undertake training and research to maintain knowledge of current technology and

systems

  1. Understand business operations and the key role IT plays within its operations


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