Account Management Project Coordinator

• About Music Concierge
• Music Concierge is the global authority in designing and executing music identities for best-in-class brands. We create emotionally engaging, culturally attuned atmospheres that shape guest experience and strengthen brand connection. Our work spans luxury hotels and resorts, lifestyle, retail, and wellness brands, sitting at the intersection of art, culture, and strategy.

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• The Role
• We're looking for a highly organised and proactive Project Coordinator to support our client services and delivery teams. This role is ideal for someone who thrives in fast-paced environments, enjoys variety, and has demonstrable experience keeping projects and processes running smoothly.

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• You'll work closely with Account Managers and senior team members, supporting both client-facing activity and internal operations. You'll help ensure our agency delivers outstanding service, whether preparing client materials, producing reports, coordinating cross-departmental workflows, or supporting internal projects.

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• It's a great opportunity for someone motivated, curious, and eager to build their experience within a creative, culturally engaged music agency environment, with meaningful exposure to world-class client accounts and the wider delivery process.

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• Key Responsibilities
• • Provide day-to-day project and administrative support to Account Managers and senior team members
• • Assist with client-facing activity, including preparing documents, coordinating deliverables, and supporting project communications
• • Coordinate internal projects, tracking tasks, timelines, and progress to ensure smooth delivery
• • Produce internal and client reports, collating data, insights, and progress updates
• • Work closely with music curators, project managers, technical teams, and operations to ensure information flows clearly across the agency
• • Support meeting preparation, note-taking, follow-up actions, and the organisation of shared team resources
• • Manage smaller internal tasks or mini-projects independently when required
• • Contribute to process improvements, helping streamline workflows and enhance team organisation
• • Help draft and maintain SOPs, process documents, and internal guides
• • Provide general coordination support wherever needed, ensuring nothing falls through the gaps

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• Skills & Experience
• • 1–2+ years' experience in an office, administrative, or coordination role within a professional environment
• • Strong organisational skills, with confidence managing multiple tasks and deadlines
• • Excellent written and verbal communication skills
• • Comfortable interacting with internal teams and, where required, supporting client communication
• • Willingness to learn, with a proactive and solutions-focused approach
• • Strong attention to detail and a natural inclination toward structure and process
• • Confident using Microsoft Office and other business tools; familiarity with project management software is a bonus
• • An interest in music, culture, hospitality, or creative industries is advantageous
• • Fluent written and spoken English

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• Location
• A hybrid role with a combination of office and remote working. Office time based in our Hertford office 1-2 times a week, as well as occasional co-working in London. Coordination with global teams via Teams.

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• About our agency
• Music Concierge is a team of 60 specialists across London, Dubai, Bangkok, and Shanghai, delivering music strategy and sound design to many of the world's leading hospitality and lifestyle brands. Our clients include Rosewood, Raffles, One&Only, and Belmond. As part of a wider group that includes sister agencies in the UK leisure and fitness industries, we bring atmosphere design expertise to multiple sectors worldwide.

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• It's an opportunity to join a global creative agency shaping the sound and feel of some of the world's most inspiring spaces

Job Types: Full-time, Permanent

Pay: £26,000.00-£28,000.00 per year

Benefits:

• Bereavement leave
• Casual dress
• Company events
• Life insurance

Work Location: Hybrid remote in Hertford SG13 8NP