Housing & Neighbourhood Officer
2 weeks ago
JOB DESCRIPTION
We are expanding our team in the North West to provide a proactive and visible service to our residents. We have a new full time, permanent opportunity available for a Housing & Neighbourhood Officer to cover Lancaster and Morecambe.
As a Housing & Neighbourhood Officer, you will provide a friendly housing management service to your residents. Reporting to the Customer Liaison Manager, you will be part of a dedicated team across the North West.
This is a field-based role, and you will be required to travel around your patch, Lancaster and Morecambe. On occasion you may be required to cover neighbouring patches such as Blackburn therefore we ask that all applicants live within a commutable distance of these areas.
You will be the face of Guinness, and your key responsibility is to provide an accessible face-to-face service to both homeowner and rental residents. You will work in a mobile way, out in the area meeting residents. You will work closely with Estate Services and other Guinness teams to get things done quickly and efficiently to achieve positive outcomes for both Guinness and our residents.
What we're looking for
We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You'll not only be an experienced housing professional, but you will also have great customer service skills and a willingness to go the extra mile to get the job done.
Due to the nature of this role, you will need a full UK driving licence and access to your own car.
You will also be able to demonstrate:
- Excellent customer service delivery, demonstrating good communication and relationship building skills.
- The ability to plan and work effectively without high levels of supervision.
- Ability to work 'on the go' using mobile technology.
- Strong resource and time management, and the ability to prioritise, delivering value for money.
- Experience of working in a climate of legislative and organisational change.
- Proven problem-solving and decision-making skills.
- Resilience and able to deal with challenging situations and deliver sustainable outcomes.
- Experience of analysing data and drawing conclusions.
To find out more about the role and the essential requirements for the role, please review the role profile.
If you would like to be part of our team, we would love to hear from you, create your application today and submit a copy of your CV alongside a covering letter detailing how you meet the criteria of the role
Please note - Interviews for this role will take place week commencing 3rd November 2025.
There is a requirement for a basic DBS check which will be paid for by The Guinness Partnership.
REEDTGP
TJTGP
ABOUT US
The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Job Identification
12828
Job Category
Housing and Customer Services
Posting Date
10/16/2025, 08:54 AM
Apply Before
10/27/2025, 03:00 AM
Locations
North West
Assignment Category
Full-Time
Salary
£37,754
Recruitment Advisor
Chelsey Lindsay
-
Planning Officer
2 weeks ago
Lancaster, Lancashire, United Kingdom Lancaster City Council Full time £35,412 - £40,777 per yearLCC373_Planning_Officer_Housing__Communities_KB_updated_2_6_2025_2Why Lancaster?We're an award-winning, kind and responsible council. We're incredibly proud of our district and communities that reach from coast to the mountains, including the historic City of Lancaster, Morecambe, Carnforth and many other beautiful places.The district's combination of an...
-
Corporate Fraud Officer
4 days ago
Lancaster, Lancashire, United Kingdom Preston City Council Full time £33,569 - £35,412 per yearCorporate Fraud Officer Full Time 37 Hours Per Week£33,699 to £35,412 per annumWe are seeking to recruit a hardworking and highly motivated Counter Fraud Officer with an accredited counter fraud qualification and significant experience working in an enforcement environment, including anti-fraud work, to provide efficient and effective delivery of the...
-
Quantity Surveyor
1 day ago
Lancaster, Lancashire, United Kingdom DCS Recruitment Full time £40,000 - £60,000 per yearAssociate Quantity Surveyor (Temporary – AMP8 Infrastructure Framework)Location: Lancaster / North West UK (site travel possible)Duration: 6–12 months (with potential extension)Reporting to: Senior QS / Commercial ManagerThe RoleYou will be embedded within the commercial team delivering the AMP8 programme for a major utility / infrastructure client. Your...
-
Operations Manager
5 days ago
Lancaster, Lancashire, United Kingdom LCC Career Site Full time £37,467 - £40,465Salary £37,467-£40,465 |Permanent, Fulltime, 37 hours per week | Borwick Hall, CarnforthLancashire Outdoor Education is delighted to offer the opportunity to join the Borwick Hall Centre Leadership Team in the role of Activity / Programme (Operation) Manager.The roleThe Activity / Programme Manager is a key player in the successful planning and delivery...
-
Operations Manager
4 days ago
Lancaster, Lancashire, United Kingdom Lancashire County Council Full time £37,467 - £40,065 per yearDescriptionSalary £37,467-£40,465 |Permanent, Fulltime, 37 hours per week | Borwick Hall, CarnforthLancashire Outdoor Education is delighted to offer the opportunity to join the Borwick Hall Centre Leadership Team in the role of Activity / Programme (Operation) Manager.The roleThe Activity / Programme Manager is a key player in the successful planning...
-
Planning Policy Manager
2 weeks ago
Lancaster, Lancashire, United Kingdom Lancaster City Council Full time £49,282 - £54,395 per yearLCC857_Planning_Policy_Manager_Sept_2025Why Lancaster?We're an award-winning, kind and responsible council. We're incredibly proud of our district and communities that reach from coast to the mountains, including the historic City of Lancaster, Morecambe, Carnforth and many other beautiful places.The district's combination of an outstanding environment and...
-
Supports Coordinator
2 weeks ago
Lancaster, Lancashire, United Kingdom Care Lync Full time £30,000 - £60,000 per yearAbout UsCare Lync is a Social Services agency focused on providing Service Coordination (Supports Coordination/Case Management) services to adults diagnosed with Intellectual, Developmental and Physical Disabilities and Autism Spectrum Disorder throughout Pennsylvania who are enrolled in the Department of Human Services, Medicaid Waiver Program. Our Service...
-
Community Housing Officer
2 weeks ago
Lancaster, United Kingdom Johnnie Johnson Housing Trust Full timePermanent, Part Time (25 hours per week) Are you passionate about delivering outstanding services to customers? Can you think outside the box and bring about change in our communities? If this sounds like you, then this could be the perfect role for you. Here at Johnnie Johnson Housing, we are now looking for a Community Housing Officer - Independent...
-
Planning Officer
2 weeks ago
Lancaster, United Kingdom Lancaster City Council Full timeThe Planning and Housing Strategy Team is looking to recruit a qualified and experienced Planning Policy Officer to come and join our team working alongside the Principal Housing Strategy Officer on housing strategy and planning policy matters and other lead professionals responsible for climate change, biodiversity and heritage. We are advancing a new Local...
-
Housing Officer
2 weeks ago
Lancaster, United Kingdom Lancaster City Council Full time**The Role** The post holder will provide an excellent tenancy and estate management service across the district, for a ‘patch’ of properties, that is customer focussed and visible. The Housing Officer role contributes to wider service priorities such as tenancy sustainment, community engagement, and the promotion of decent, safe homes in healthy...
-
Housing Options Officer
2 days ago
Lancaster LA, United Kingdom Lancaster City Council Full time £31,022 - £36,363 per yearThe RoleAn excellent opportunity has arisen within the City Council's Health and Housing Service to join the busy Housing Options Team to support household subject to domestic abuse. Applicants are soughtIdeally with some previous experience of working within a domestic abuse organisation but not essential and/or persons having experience of a wide range of...
-
House Cleaners
5 days ago
Lancaster, United Kingdom Maid2clean Full timeWe are seeking cleaners with experience to clean part time for our clients who require a regular cleaning help. The cleaning will be in private houses only, you'll get paid by our clients each time you complete a clean for them. Our Maid2Clean Office team will be available to help you in finding jobs in the areas you'd prefer to work in. **Salary**: £13...
-
Tenancy Sustainment Officer
1 week ago
Lancaster, United Kingdom Cumbria Community Homes Full time**About us** Cumbria Community Homes is a charitable organisation housing and supporting some of the most vulnerable people in our society. This job role is primarily based in Morecambe and Preston but with some travel to Kendal on a weekly basis. **TENANCY SUSTAINMENT OFFICER** **Person Specification** - Previous experience in working with Vulnerable...
-
Emergency Home Responder
1 day ago
Lancaster, United Kingdom Progress Housing Group Ltd Full timeProgress Lifeline is an award-winning personal alarm and telecare services provider who have been making a positive difference to the lives of over 65,000 customers for more than 30 years. **Our key services include**: - Emergency home response - 24-hour telecare monitoring and response service to individuals at home - The supply, installation and...
-
Night Assistant
7 days ago
Lancaster, United Kingdom Jigsaw Homes Group Full time**Who we are**: Jigsaw Homes Group is one of the largest housing groups in England with more than 35,000 homes across the North West and East Midlands. We provide quality, low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities. **About the department**: At Jigsaw...
-
Management Support Officer to The
2 weeks ago
Lancaster, United Kingdom Lancaster University Full timeWe are currently recruiting a role for a graduate to join the Lancaster University Vice-Chancellor’s Office team. The team’s role within the university is to provide professional support to the Vice Chancellor and the senior team. This one-year role would work primarily with the Pro-Vice Chancellor, Engagement, Sarah Kemp. The role will involve: -...
-
Supported Housing Improvement Programme
5 days ago
Lancaster, United Kingdom Lancaster City Council Full timeThe SHIP Co-ordinator will be responsible for leading on and delivering the Supported Housing Improvement Project (SHIP) across Lancaster and Preston over the next two years. The Co-ordinator will lead a multi-disciplinary team (MDT), including staff from housing standards, housing options, adult social care, fire and rescue service and housing benefits....