Senior Technology Delivery Manager, Chief Technology Office

Details
Reference number

436167

Salary

£60,300 - £70,730

New entrants to the Civil Service will start their role on the salary band minimum £60,300 for National Roles and £64,300 for London Roles. A Recruitment Retention Allowance (RRA): Up to £11,300 is available for candidates who demonstrate exceptional skills and experience.

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Grade 7

Contract type

Permanent

Business area

HO - Digital Data and Technology

Type of role

Analytical

Digital

Information Technology

Working pattern

Flexible working, Full-time, Job share, Part-time, Compressed hours

Number of jobs available

1

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Location

Croydon, Manchester, Sheffield

About the job
Job summary

The Automation Centre is a strategic delivery unit within the Home Office, focused on transforming public services through automation and AI. It supports departments across the Home Office to streamline operations, reduce manual effort, and improve service outcomes.

As a Senior Delivery Manager in the Automation Centre, you will lead multi-disciplinary squads to deliver complex automation products and services. You will be accountable for team performance, stakeholder engagement, and ensuring deliveries align with strategic goals. You will remove blockers, manage risks, coach teams in agile methods, and use data to drive continuous improvement. You will represent your teams across the organisation, build strong relationships, and contribute to shaping the Automation Centre's delivery culture.

Due to the high paced and varied nature of the work in the Automation Centre the work is both challenging and rewarding.

Where business needs allow some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office.

Watch this short video to hear from members of Home Office Digital talking about the projects they work on and their experience of working here: Working for Home Office Digital.

Job description

As a Senior Technology Delivery Manager, you will be accountable for team performance and the delivery of complex technology products and services over one or more teams. You will set up your teams for success and represent them to stakeholders and suppliers, building successful relationships across and beyond the organisation. You will find and remove blockers and inefficiencies, using data to continually push for better ways of working, leading to better outcomes.

As a senior member of the Home Office Technology Delivery community, you'll share knowledge and experience with colleagues across the department and wider Government, building skills and applying good practice and standards.

You will support the UK's security and prosperity through the products and services that you help to deliver.

Person specification

Your main day to day responsibilities will be:

• Take responsibility for delivery of technology products and services, facilitating and coaching teams in using the most appropriate methodologies in complex, ambiguous situations. Facilitate structured approaches to problem-solving and competing user needs, continuously improving processes and performance.
• Create and maintain realistic plans, keeping delivery on track within quality, cost, and time constraints. Remove blockers to success, managing stakeholders and engaging with governance as appropriate.
• Develop motivated, functioning teams, empowering collaboration and delivery while giving direction and constructive feedback. Monitor the profile and health of teams and work with them to resolve issues.
• Ensure that risks are identified, understood, and mitigated, involving specialists where necessary.
• Manage engagement with technical and non-technical stakeholders. Collect and use feedback to measure, develop and enhance stakeholder relationships and resolve issues.
• Act as a routine contact point for suppliers involved in delivery. Monitor supplier performance and help to resolve problems with suppliers.

Person specification

Essential skills

You'll have a demonstrable passion for delivery with the following skills or proven experience in:

• Leading teams in different delivery approaches, such as Agile and Waterfall, guiding them in implementing the most appropriate methodology for the situation, while continuously reflecting and challenging them to inspect and improve processes,
• Facilitating teams in the delivery of technology products and services throughout their lifecycle,
• Creating the best team makeup for the situation, bringing people together into a motivated team, identifying and rectifying issues in the team dynamic,
• Identifying, prioritising and managing risks, issues and dependencies,
• Communicating and mediating between technical and non-technical stakeholders, managing stakeholder expectations, resolving issues and improving relationships,
• Monitoring the performance of suppliers and acting as a point of contact with them.

SFIA capability framework

Skills for the Information Age (SFIA) is the technical framework that sets the standard capability and development of all levels in the Home Office. This is a link to the capability framework: All skills A - Z English (sfia-). We use set SFIA technical skills to form our interview questions and we will assess.

The essential skills listed above are reflective of the Home Office Government Digital and Data Profession Career Framework (based on the industry standard SFIA framework).

SFIA levels of responsibility – Use the SFIA Levels of responsibility to understand what would be expected for each Technical Skill listed below.

Strategy and Architecture

• Governance, Risk and Compliance
• Risk Management (BURM) – level 4

Change and Transformation

• Change Implementation
• Project Management (PRMG) – level 4

Relationships and Engagement

• Stakeholder Management
• Stakeholder Relationship Management (RLMT) – level 4
• Supplier Management (SUPP) – level 3
• Team Dynamics and Collaboration (HO33) – level 3

People and Skills

• Stakeholder Management
• Organisational Facilitation (OFCL) – level 4

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Leadership

Technical skills

We'll assess you against these technical skills during the selection process:

• Project Management (PRMG) – level 4
• Team Dynamics and Collaboration (HO33) – level 3
• Organisational Facilitation (OFCL) – level 4

Benefits

Alongside your salary of £60,300, Home Office contributes £17,468 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Why work for us

Find out more information at: Benefits - Home Office Careers, but some of the primary ones are:

• An in-year performance bonus scheme.
• A Civil Service pension with employer contribution rate of 28.97%, depending upon salary.
• 25 days annual leave on appointment, plus 8 days public holidays and 1 day for the King's Birthday, rising further with service.
• Flexible working options to enable you to achieve the work life balance that right for you including.
• Training and development opportunities tailored to your role.
• A culture encouraging inclusion and diversity.
• Season ticket loans and rental deposit loans.
• Cycle to work and payroll giving.
• Employee discounts - including a huge number of retailers, Microsoft Home Use programme and gym membership.
• A variety of staff recognition schemes including thank you vouchers.
• Health and wellbeing initiatives including monthly mindfulness sessions.
• Staff support networks.
• Maternity, adoption or shared parental leave of up to 26 weeks full pay followed by 13 weeks of statutory pay and a further 13 weeks unpaid.
• Maternity and adoption support leave (paternity leave) of 2 weeks full pay.
• Up to five days paid leave for volunteering.
• Study leave and support for studying for a qualification or other accredited development relevant to your role.

Things you need to know
Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.

As part of the application process, you will be asked to complete a CV and Personal Statement (up to 1000 words). Please note your CV and personal statement should include all relevant experience that relates to our essential skills criteria listed in the advert and role description. We recommend that you use the STAR format in your examples and ensure that both components are completed thoroughly.

Remove information that identifies you (for example your name, age or place of education) so that you will be judged on merit alone and not your personal background, circumstances, race or gender. Do NOT include e-mail addresses or links to online profiles, resumés, or prior work, either personal or business. Active links or e-mail addresses will result in your application being rejected.

Watch our three short videos on how to apply for our roles: Applying - Home Office Careers.

Plagiarism and Artificial Intelligence (AI)

Artificial Intelligence can be a useful tool to support your application; however, all examples and statements provided must be truthful, factually accurate, and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn, and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Further action, including disciplinary action, may be considered in such cases involving civil servants. Providing false or misleading information would be contrary to the core values of honesty and integrity expected of all civil servants.

Sift Stage

The sift will be held on theCV and Personal Statement. Please read the essential skills for this position carefully. We will only consider those who meet the listed requirements.

In the event of a high number of applications received, an initial sift may be held on the personal statement.

Interview Stage

Candidates reaching the required standard will then be invited to attend an interview. The interview will assess your Technical Skills (SFIA Framework) using technical questions.

If you are invited to an interview, you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks. Please see the attached list of Home Office acceptable ID documents.

Sift and interview dates

The sift will commence from 18th November 2025.

Interviews are expected to take place from 8th December subject to the panel's operational requirements/priorities).

Interviews will be conducted remotely via MS Teams.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

Further Information

Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office. Applicants can raise any queries about this to the email address at the bottom of the advert.

If you have previously made an unsuccessful application for a role with the same essential skills and are not able to demonstrate how you have developed these skills since your last application, please reconsider applying as your application is unlikely to be successful.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms directly. If you are doing this, please advise Government Recruitment Service of your intention by emailing Pre- stating the job reference number in the subject heading.

Reserve list

A reserve list of successful candidates will be kept for 12 months. Should another role become available within that period you may be offered this position.

Reserve lists may be held for each location. Candidates will be appointed in merit order by location where this applies.

Similar Roles

We often have similar roles available at different grades. Job offers to this post are made based on merit. We often have similar roles available at different grades. If a candidate is suitable for a similar role or a lower grade than they have applied for, we may offer the candidate that role without the need to go through a further selection process providing the role has the same behaviours and essential skills.

UK residency and security requirements

For meaningful security checks to be carried out, individuals need to have lived in the UK for a sufficient period of time. Learn more on our website. Security Checks - Home Office Careers.

Please note that this role requires Security Check (SC) clearance, which would normally need 5 years' UK residency in the past 5 years.

However, in exceptional circumstances security clearance applications for candidates who have been present in the UK for at least 3 of the last 5 years may be considered. Failure to meet this residency requirement will result in your security clearance application being rejected.

For further information on National Security Vetting please visit the following page Demystifying Vetting - GOV.UK.

Visa Sponsorship

We are unable to sponsor any individuals via Skilled Worker Sponsorship / Tier 2 (General) work visas as we do not hold a UK Visa & Immigration (UKVI) Skilled Worker License.

RRA

The advertised role is eligible for a Digital Capability Allowance. Successful candidates with exceptional skills and experience may apply for a Recruitment and Retention Allowance.

The allowance values are set by the Home Office, subject to remaining in a qualifying role. This allowance is non-contractual, subject to an annual review and could be withdrawn at any time.

For both new entrants and existing civil servants, the total compensation offer is a combination of base salary and, if applicable, a capability-based allowance.

Working at the Home Office

Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people can bring their whole selves to work and perform at their best.

We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

For further information please see the attached notes for candidates which must be read before making an application.

Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate's responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.

Transfer Terms: Voluntary.

You will need to meet the nationality requirements for this role and obtain the necessary security clearance to take it up.

Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.
• Complete the "Assistance Required" section in the "Additional Requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you are deaf, a language service professional.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants
Job contact :

• Name : AC Recruitment
• Email :

Recruitment team

• Email :

Further information

If you feel that your application has not been treated in accordance with the Civil Service recruitment principles and you wish to make a complaint, then contact the Government Recruitment Service via If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.

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