Career Opportunities: Operational Excellence Manager

6 days ago

London, Greater London, United Kingdom Currys Full time £24,000 - £31,800 per year

Operational Excellence Manager

Southend-on-Sea

[[location]]

Permanent

Full Time

Grade C

Salary: up to £31,000 plus 25% Bonus 

Our passion at Currys is helping everyone enjoy the latest tech. We're proud of the service levels we provide for our customers – online, in-store or in their homes. And it's all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.

You'll be what's known internally as a Operational Excellence Manager. Leading by example when it comes to delivering exceptional customer experiences will come as second nature. Knowing the operation is the backbone of the store and keeping it running to best in class standards will be key to your success.

As part of this role, you'll be responsible for:   

•    Inspiring colleagues to put the customer first whilst driving sales and profit targets

•    Creating a seamless experience alongside our contact centres to ensure consistent customer first experiences at every touchpoint

•    Driving the Warehouse operation effectively. Maximising overall efficiency and productivity 

•    Executing all tasks and actions relating to promotions and deals in line with company guidelines

•    Taking a lead on analysing trends to improve business performance 

In the General Managers absence, you will be empowered to make decisions, owning it, as if the store is yours. You'll be an inspirational leader who doesn't just lead a department but influences across the store to drive sales, putting the customer first across all channels.

You will need to have: 

•    Management experience in a similar sized business  

•    Exceptional coaching skills and a hands-on management style

•    Experience creating a seamless experience for customers, whether that's online, on the phone or instore.

•    A track record of delivering operational excellence across your store, department or area

•    Proficiency completing effective colleague reviews and development plans colleague reviews and development plans 

We know our people are the magic ingredient in our success. That's why we reward you with benefits that go deeper than just the day-to-day. Benefits that work for you, your lifestyle and your career. They include:

  • Performance-related bonus
  • Competitive pension scheme
  • Product discounts on the latest tech
  • A range of wellbeing initiatives
  • 6 weeks of annual leave (inclusive of bank holiday entitlement)

Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role, grow your skills, your way, and see your career develop in the way you want. Unbox your passion at the UK's best-known retailer in tech.

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