Branch Assistant

HSS: The Hire Service Company - we've been a trusted name in tool and equipment hire since 1957, instantly recognisable across the UK and Ireland for our iconic 'blue and yellow' vans, kit and branches.

Today, we blend cutting-edge technology with our deep-rooted commitment to service. We're all about people dealing with people - friendly colleagues in local branches, building great relationships with local customers and local communities. It's hire, with a human touch.

Explore our benefits:

We offer 28 days' annual leave (including bank holidays), plus your birthday off, with the option to purchase additional holiday. You'll have access to training, apprenticeships and development opportunities, along with a company lottery and exclusive discounts on equipment hire, car leasing and retail purchases. We also provide life assurance at twice your annual salary, as well as access to healthcare and wellbeing platforms.

Working hours: Monday - Friday 7:30am - 5pm and alternating Saturdays 7am to 12pm

As a Branch Assistant, you'll be at the heart of our customer experience ensuring our hire equipment is safe, reliable, and ready for use, while delivering and collecting it efficiently and professionally. This is a hands on, customer-facing role where no two days are the same. You'll split your time between helping customers in the branch and being out on the road, making sure every interaction leaves a lasting, positive impression.

What does the Branch Assistant role involve?

In the branch:

• Build strong relationships with customers, understanding their needs and recommending the right hire solutions.
• Support sales activity by upselling equipment and services to help customers get the most from their hire.
• Service, repair, and test a range of hire equipment to ensure everything leaving the branch is safe, reliable, and ready to go.
• Keep accurate service and hire records, updating internal systems quickly and correctly.
• Maintain a clean, organised, and safe branch environment.
• Work closely with the Branch Manager to stay on top of repairs, stock levels, and customer requirements.
• Support across the team to help maximise branch performance and customer satisfaction.

On the road:

• Deliver and collect hire equipment safely, efficiently, and with outstanding customer service.
• Be the face of the company, professional, friendly, and always ready to go the extra mile for customers.
• Carry out daily vehicle checks and ensure your vehicle is clean, compliant, and well-presented.
• Load and unload equipment safely using the correct tools and training.
• Use company tech such as smartphones and route-planning tools to manage your schedule and record deliveries.
• Communicate clearly with customers about delivery times, product use, and collection arrangements.
• Promote our products and services while on site, identifying opportunities to support customers further.

What you'll need to succeed

• A full, valid UK driving licence.
• A confident, customer-focused attitude with a passion for sales and service.
• Excellent communication and relationship-building skills.
• Good organisational and time management skills.
• Comfortable using smartphones, apps, and digital systems.
• Mechanical or electrical knowledge (advantageous, but full training provided).
• A strong focus on safety, accuracy, and attention to detail.
• A proactive, flexible approach and the ability to work well both independently and as part of a team.

ED&I Promise

We believe everyone should have the opportunity to thrive and shape our future. We welcome applications from all backgrounds, even if you don't meet every requirement. If you're ready to make a positive impact with us, we want to hear from you. Together, let's build an inclusive space in the building services industry.

We're incredibly proud to be a Disability Confident Committed Employer and believe that everyone should have the opportunity to contribute and thrive. Please let us know if you require any reasonable adjustments during the recruitment process that will allow you to perform to the best of your ability.