Commercial Analyst

CMA CGM | ABOUT US

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

YOUR ROLE

The Cross-sell Analyst's main functions are to uncover, develop, review, price, and support non-maritime and intermodal opportunities.

To achieve this goal, a detailed familiarity with our VAS offerings, our wider network and an understanding of international trade and intermodal markets is required.

Data mining, analysis and presentation will form a large part of the day-to-day responsibilities.

The Cross sell Analyst will work cross-functionally with local and CEVA Global Account Managers, Line Managers as well as Customer Care and Trade colleagues to complete day to day tasks and achieve targets.

The Cross Sell Analyst must maintain a working knowledge of all non-maritime product-related changes, new product launches, as well as global market conditions, as these factors bear heavily on product positioning and strategies.

The Analyst must sustain this knowledge by evaluating market reports and studying data obtained from a variety of sources and compare them with our organizational targets regularly.

MAIN RESPONSIBILITIES

Support ongoing commercial co-ordination and follow up between the commercial teams of CMA CGM and CEVA in the UK for cross sell activities

Review sales performance; based on historical performance and against budgets

Develop and maintain VAS Revenue / Pipeline/ Generate and provide standardized reporting to all stakeholders as required. Develop and provide performance reporting to senior management.

Create, analyse and maintain commercial reports geared towards identifying areas of opportunity for the sales team to pursue

Act as focal point for VAS process and work with other stakeholders to develop and document standardized processes.

Support customer enquiries for non-maritime products VAS, E-Commerce platforms

Manage weekly ILS HO haulage calls, utilizing data to identify specific trends, collate feedback, and report any issues.

Liaise with sales team to gather market intermodal/VAS feedback, ensuring seamless communication and integration of insights.

Provide support and engagement on non-maritime services to UK commercial teams

Coordinate training sessions

Internal / External promotion of non maritime activities

Ensure all non-maritime activities are captured through relevant recording tools (C View, LISA CRM, LARA) using correct charge codes to ensure budget data quality

Maintain marketing material is current and available

Deputise for Cross-Sell Manager when required

KNOWLEDGE, SKILLS AND EXPERIENCE

Demonstrable experience within a Sales environment, preferably within the Shipping industry

Excellent communication skills, with the ability to build rapport and effective relationships with customers and key stakeholders

Pro-active approach to your work, with ability to organise and manage diverse workload and priorities in a fast-paced environment

High attention to detail, with demonstrable experience of working with & Managing data and information

Excellent IT skills, with experience of MS Office packages, e.g. MS Excel and MS Powerpoint

Experience of identifying opportunities to improve existing processes and systems, adopting a solutions-focused approach to ensuring processes remain effective and fit-for-purpose

Demonstrable experience of working with Business systems / CRM

WHAT DO WE OFFER?

Not only do we offer a competitive salary, we also offer a generous benefits package including:

Discretionary annual bonus

Enhanced pension scheme up to 15% total contribution

25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave

Life assurance x4

Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter

Private healthcare (BUPA) + Healthcare Cash plan, including an Employee Assistance Programme

Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille

Cycle to work scheme/ Season ticket loans

Enhanced policies including Maternity & Paternity

Employee recognition awards

CMA CGM Group is proud to define itself as a family business built on strong human values.

Excellence

Exemplarity

Imagination

Boldness

CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.

Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement.

Join us and discover a world of opportunities