Branch Merchandising Assistant

Join the Fortnum & Mason Team

Why Work For Us:

• Competitive salary
• A generous store and restaurant discount of up to 40%
• 25 days holidays (excluded bank holidays) and an extra day off for your birthday
• A fantastic subsidised staff restaurant which uses Fortnum's ingredients
• A range of opportunities to develop and grow personally and professionally
• Excellent pension scheme

About The Role:

Reports to: Branch Merchandiser

Purpose of the Role

To support the Branch Merchandising team in ensuring that Fortnum & Mason's stores - Piccadilly and all satellite stores — are commercially stocked, visually inspiring, and aligned with brand standards.

The role is central to maintaining and developing planograms, managing space and fixture data, and producing insightful reporting and analysis. You will work closely with Core Merchandising, Buying and Retail teams to ensure our stores present product ranges beautifully and deliver exceptional commercial performance.

What You'll Do:

Planogram & Space Management

• Produce planograms to showcase products at their best, ensuring optimum stock levels and space allocation to maximise product cover in line with sales
• Create and maintain all planograms using Scorpion, in line with the company critical path.
• Analyse sales and performance data to produce planograms that maximise profit across Piccadilly and Satellite stores.
• Maintain planograms to reflect range changes, strategic updates, and seasonal or promotional activity, ensuring all plans remain in line with business timelines.
• Review stock and range change requests and conduct analysis to support recommendations on whether to implement changes.
• Update approved floor and space change requests in Scorpion, ensuring accuracy and alignment with visual and trading priorities.
• Provide up-to-date information on store layouts, fixture plans, and space allocations to support decision-making across the business.
• Conduct regular store visits to satellite stores to review the implementation of planograms, displays, and ranges, capturing feedback and following up on actions.
• Maintain regular communication with Piccadilly and satellite teams, including Retail, Floor Managers, Area Managers, and Visual Merchandising, to ensure consistency and alignment.
• Continuously update Scorpion with SKU details, product images, and fixture changes to ensure all system data is accurate.
• Maintain Scorpion planograms imagery and ensure a complete, organised record of layouts and visual documentation.

Reporting & Trading

• Provide accurate weekly store-level reporting and planogram updates for the business.
• Pull stock and fixture levels from Scorpion and validate data for reporting accuracy.
• Support the Branch Merchandiser in store-level analysis to identify trading trends, risks, and opportunities.
• Confidently source and consolidate information from multiple systems to create clear, actionable analysis.
• Collate reports and data as requested by the Branch Merchandiser.
• Conduct and follow up on store visits, capturing insights on range presentation.
• Support seasonal planning activity, including Christmas, Easter, and key promotional events, ensuring space plans are optimised for trading success.

What We Are Looking For:

• Strong analytical and numerical skills with excellent attention to detail.
• Proficient in Excel and experienced with merchandising or planogram systems (e.g. Scorpion, JDA).
• Experience in planogram creation, space planning, branch merchandising.
• Excellent organisational and communication skills, with the ability to work collaboratively across departments.
• Proactive and adaptable, comfortable working to deadlines in a fast-paced retail environment.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.