Technical Program Manager

Join us to shape the future of Cloud Foundational Services (CFS) and make a meaningful impact on our organization. You will collaborate with senior leaders and cross-functional teams, driving innovation and transformation. This is your opportunity to foster growth, champion operational excellence, and help build a culture where everyone can thrive. Be part of a team that values your expertise and empowers you to make a difference.

As a Principal Technical Program Manager in Cloud foundational Services (CFS) you will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including clients, employees, and stakeholders. Your advanced analytical reasoning and adaptability skills will enable you to break down business, technical, and operational objectives into manageable tasks, while navigating through ambiguity and driving change. With demonstrated technical fluency, you will effectively manage resources, budgets, and cross-functional teams to deliver innovative solutions that align with the firm's strategic goals. Your exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management. 

In this role you will operate as the Business Enablement & Transformation (BET) Lead / Chief of Staff and will be responsible for driving strategic initiatives, operational excellence, and organizational effectiveness across the Cloud Foundational Services (CFS) organization. This role partners closely with senior leadership, cross-functional teams, and external stakeholders to enable the successful delivery of cloud services, foster innovation, and ensure alignment with business objectives. The role reports directly to the Head of CFS and is part of the CFS Leadership Team.

Job responsibilities:

• Develops and execute strategic plans and transformation initiatives
• Leads business enablement projects to optimize processes and improve service delivery
• Oversees program and project management activities, including meetings, dashboards, and budget allocation
• Tracks progress, manage risks, and resolve issues for successful outcomes
• Coordinates culture and engagement initiatives such as townhalls and onboarding communications
• Serves as a liaison between leadership, teams, and partner organizations
• Facilitates effective communication and collaboration across teams
• Implements best practices for governance, reporting, and performance measurement
• Drives continuous improvement in operational processes and team effectiveness
• Mentors and develop team members, fostering innovation and accountability
• Prepares executive briefings, presentations, and decision support materials

Required qualifications, capabilities, and skills:

• Advanced experience or equivalent expertise in business operations, program management, transformation, or Chief of Staff roles, leading complex technology projects and programs in large organizations
• Bachelor's degree in Business, Technology, or related field
• Advanced analytical reasoning skills, applying critical thinking and problem-solving techniques to break down business, technical, and operational objectives
• Proven ability to lead and influence through change, managing dependencies, and controlling change in high-pressure, shifting environments
• Advanced expertise in stakeholder management, establishing productive relationships, and driving beneficial outcomes aligned with firm objectives
• Proven track record of leading cross-functional teams and driving complex initiatives.
• Strategic thinker with a bias for action.
• Collaborative leader and effective communicator.
• Results-oriented, adaptable, and proactive.

Preferred qualifications, capabilities, and skills:

• Experience with cloud technologies, service delivery, and vendor management is a plus
• MBA or advanced degree