International Employee Benefits Account Manager

To keep up with our growth in the UK and Ireland, we're looking for a dedicated International Employee Benefits Account Manager to join our dynamic International Benefits team. Putting people first is at the heart of everything we do, and that extends to our clients as well as our employees. We are recruiting for an International Account Manager to look after a portfolio of clients, providing administrative support and taking ownership of all areas of client service delivery, working in partnership with the relevant Consultant to provide outstanding customer service.

We're looking for someone with:

• Excellent organisational and prioritisation skills
• Good time management – to effectively manage the expectations of other stakeholders regarding delivery timescales
• A capability of developing innovative solutions for clients using knowledge and research skills
• Comfortability liaising across teams to deliver solutions
• BA or BS degree preferred or equivalent experience

Using these skills, you'll be:

• Liaising with product providers, HR & other third parties to conduct research on behalf of the client into their local markets and product options
• Responding promptly to client enquiries, in line with agreed levels of service, regarding their existing arrangements, renewals and any changes in circumstances
• Using a worklog or a similar programme to ensure that clients are fully informed as to progress
• Attending client meetings/conference calls both with Consultants and individually as appropriate
• Producing detailed reports and summaries for client reviews as required, ensuring clients receive the most up to date and relevant information
• Generating market intelligence and key information regarding potential new opportunities to develop clients and increase the NFP portfolio

Who is NFP?
With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas:

• Insurance (helping them manage key risks)

• Health and safety (supporting them to create a safer workplace for their employees)

• Employee benefits (helping them reward their people more effectively)

• HR, people and talent (supporting employers and their people to thrive through changes and challenges)

What you'll love about working here

• working in a dynamic, fast-paced organisation in an exciting industry

• the opportunity to do globally impactful work from day one

• learning from industry and business line specialists with decades of experience

• a huge variety of projects to work on and challenges to solve

• our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being

• a rich suite of employee benefits and out-of-work perk

The great benefits we offer:

Finances
It's important to know you're paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress. Plus, we offer initiatives to support and give you financial peace of mind.

• Matched employer pension contributions

• Life Assurance and Group Income Protection

• Lifestyle discounts for well-known brands

Work-life balance
We appreciate the importance of your life outside of work and the benefits of an effective work-life balance. That's why our policies and culture respect your ability to be flexible, helping you be your best self both in and out of the office.

• Opportunity for hybrid working

• Generous annual leave allowance

Health and wellbeing
We firmly believe in supporting the whole person, not just the employee. At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing.

• Comprehensive Private healthcare

• Healthcare cash plan

• Additional days off throughout the year to focus on your wellbeing

Charity and community work
At NFP, your sense of purpose will stretch far beyond your job role. With numerous opportunities to support charities and local initiatives close to our heart, you'll be able to join us in making a real difference.

• Numerous charity fundraising challenges and events throughout the year

• Opportunities to volunteer and give back to the community

• Award-winning apprenticeship program, helping local schoolchildren take their first steps into the world of work

Social
It's not all hard work; we also love to let our hair down. By providing plenty of opportunities to socialise with your colleagues throughout the year, we help ensure our people get on personally as well as professionally.

• Two large employee events every year for summer and Christmas

• Enjoy out-of-work events and socials to get to know your team better

• Good office locations with plenty of opportunity to socialise outside of work

Inclusion and belonging
We're proud holders of Insurance Business Magazine's 5-Star Inclusion and Belonging Employer award. Through our dedicated Inclusion and Belonging committee, we hold educational events that foster a culture of curiosity, not judgement.

• A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board

• Inclusive policies and procedures to ensure all of our people are treated fairly

• Access to Business Resource Groups that can support with multiple of key challenges

NFP and You... Better Together

NFP is an inclusive Equal Employment Opportunity employer.