Customer Sales

2 weeks ago

Brighton, Brighton and Hove, United Kingdom Shutterly Fabulous Full time £29,984 - £37,984 per year

The Opportunity

We have a number of Part-Time exciting opportunities for a personable, enthusiastic individual - ideally from a customer facing background - to join our growing Shutterly Fabulous telephone team in Brighton

This is an office-based role, playing a key part in supporting the continued fast growth of our dynamic and agile business.

Once established there will be opportunity to work remotely for part of your week.

The Role:

You will be part of the team that support our Field Specialists by scheduling appointments and following up to take payment where necessary.

We will support your development with product, systems, and ongoing sales training to help give our customers a 'Specialist On The Phone', as well as in the home.

Our ideal candidate is confident with customers, friendly, and calm in their approach – and as our name suggests – nothing less than Fabulous

Who are Shutterly Fabulous?

We are now the second biggest shutter retailer in the UK – and still growing fast – very fast

You've probably seen us on TV and heard us on the radio, you will have seen our vans up and down the country, and our displays in John Lewis stores across the UK – and now you have the opportunity to join us as we continue our rapid growth.

We specialise in top-quality interior shutters and we promise every customer a Shutterly Fabulous level of service - every step of the way.

We are part of Mzuri Group – so we have the backing of a global business: giving our customers confidence in our ability to deliver outstanding quality service and value: always.

And you probably already know that we work in collaboration with John Lewis & Partners, exclusively servicing their nationwide customer demand for interior shutters.

Key Responsibilities:

Scheduling and managing customer appointments and installations

Taking payment opportunities through excellent telephone service skills.

Providing Fabulous service by telephone, email, and online chat.

Accurately responding to customer queries and requests.

Essential Skills & Attributes:

Great people skills

Great communication & interpersonal skills

Passion for customer service

Positive, hardworking attitude

Competent with numbers and metric measurements

Fluency in English

Desirable Criteria:

Minimum of 2 years experience in a customer / people focussed role

For those looking to return to work after an absence such as parental leave - this experience doesn't have to be recent. We recognise and welcome the skills that you bring

Benefits:

Full product, sales, and systems training

Pension scheme with employer contribution

31 days Annual Leave (pro-rata), increased for long service employees

Heath-focused benefits package

Casual dress

Company events

Company pension

Cycle to work scheme

Employee discount

On-site parking

Salary and Hours:

Hourly Rate - £ £14.62 based on experience (£26-£28.5k FT equivalent)

We are ideally seeking a candidate that can be available for core hours Monday to Friday - However we have opportunities for both weekday and weekend working from 20 to 30 hours.

To Apply:

Please forward your CV and covering letter at the earliest opportunity, demonstrating how the above criteria are met.

Job Type: Part-time

Pay: £13.33-£14.62 per hour

Benefits:

  • Additional leave
  • Bereavement leave
  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Health & wellbeing programme
  • On-site parking
  • Sick pay

Ability to commute/relocate:

  • Brighton: reliably commute or plan to relocate before starting work (required)

Experience:

  • Office Based Customer Service: 2 years (required)

Work Location: In person

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