Operational Technology

At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.

We're proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.

And we have huge ambitions.

Not only are we committed to reaching net-zero by 2030, but we've also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.

So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.

Are you an organised, proactive professional with a passion for supporting technical teams and improving operational efficiency? We have a fantastic opportunity for an Operational Technology Planner to join our team based in Exeter. This a great Full-time, Permanent role at £31,951 pa plus benefits.

The Role

As an OT Planner, you'll support the Operational Technology Maintenance team with the planning, scheduling, and coordination of work across our ICA assets and systems. You'll liaise closely with operational teams across the business to ensure smooth communication, effective workload management, and efficient service delivery.

You'll also act as a key point of contact for administrative support, handling telephone enquiries, raising work and purchase orders, and keeping data and reports up to date. From managing vehicle compliance to supporting the supply of tools, PPE, and equipment – you'll play a crucial part in keeping everything running efficiently.

• Monitor shared inboxes and workflow queues, assisting with customer and operational queries
• Liaise with internal teams to maintain effective communication and support day-to-day operations
• Create and allocate work orders; support the scheduling of planned and reactive maintenance
• Maintain accurate records and reports, ensuring SLAs are met and data is up to date
• Support ICA field teams with asset registration and record-keeping in corporate systems
• Oversee vehicle compliance in line with South West Water transport policies
• Coordinate the supply of PPE, tools, and equipment to field technicians
• Arrange meetings, travel, accommodation, and vehicle hire through procurement systems
• Raise purchase orders, manage deliveries, and order materials and consumables as required
• Take minutes and record actions during meetings (occasional travel to sites may be required)
• Produce and distribute regular and ad hoc reports for the management team
• Provide cross-team support during absences or high-demand periods

• A good general education (including English & Maths); admin qualifications or training desirable
• Proven experience in a fast-paced office environment, working independently and in a team
• Strong administration skills, including accurate data entry, minute-taking, and record management
• Confident using IT systems and managing computerised files
• Excellent organisation and time management; able to prioritise and work under pressure
• High attention to detail with a logical, methodical approach
• Strong written and verbal communication skills
• A positive, adaptable attitude with a willingness to learn and take on new challenges
• Committed to health, safety, and continuous professional development
• Understanding of IT/OT systems and ability to communicate their value and benefits
• Full UK driving licence and willingness to travel occasionally across operational sites
• Ability to obtain UK Government Security Clearance (SC)

• You'll be part of a supportive, forward-thinking team helping deliver critical infrastructure services that support communities and the environment.
• We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We're one of the largest companies in the South West and are proud to have been awarded Investors in People recognition. In return, we offer an excellent range of benefits including:
• Generous holiday allowance plus bank holidays
• A discretionary Bonus
• Competitive Contributory Pension
• Share-save Scheme
• Various health benefits
• Wellbeing support programmes
• A range of Group Discounts
• Cycle to Work Scheme
• Financial support services
• And plenty more

Closing Date: 5th November 2025

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values which are essential to our success are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.