Hub Manager

Are you an experienced leader in financial services looking for your next opportunity? We are looking for a Hub Branch Manager to lead a large-scale branch operation.

As a Hub Branch Manager, you will lead a large-scale branch operation responsible for a substantial lending and collections portfolio. You will manage a team of five or more Customer Account Managers and drive scale and performance across all areas of lending, customer service, and compliance. This role demands strategic oversight, commercial acumen, and strong leadership to deliver sustainable business growth while maintaining full regulatory and company compliance. You will act as a key link between branch operations, head office functions, and senior regional management, ensuring that your branch achieves both financial and customer outcomes to the highest standard.

Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits We pride ourselves in offering an inclusive, supportive workplace where employee satisfaction is key.

The Role

• Leadership & Team Management
• Lead, coach, and develop a high-performing team to achieve sales, service, and collections targets.
• Oversee staffing levels, resource planning, and succession development to ensure business continuity.
• Set clear objectives, monitor performance, and implement corrective actions when required.
• Foster a culture of accountability, professional growth, and collaboration across the branch.
• Ensure resource planning supports business continuity during holidays and sickness.
• Operational Excellence
• Oversee the full lending lifecycle—from origination through to collections—ensuring adherence to credit policies, affordability assessments, and responsible lending practices.
• Manage a large receivables book, maintaining portfolio quality and ensuring effective arrears control.
• Drive operational efficiency and ensure processes are followed consistently across all team members.
• Lead continuous improvement initiatives to enhance productivity and service standards.
• Financial Management
• Take full responsibility for branch performance including profit and loss, expense control, and target achievement.
• Monitor key performance indicators (KPIs) related to lending, collections, and customer outcomes.
• Compliance & Governance
• Ensure full compliance with Company policies, FCA regulations, and all relevant standards under the Senior Managers and Certification Regime (SM&CR).
• Uphold the company's commitment to Treating Customers Fairly and delivering good customer outcomes.
• Identify and mitigate risks within lending and collections activities.
• Maintain accurate and timely records to support audit and compliance reviews.
• Customer Experience
• Promote a customer-centric culture focused on honesty, transparency, and fair outcomes.
• Resolve complex customer issues promptly and in line with regulatory expectations.
• Maintain strong relationships with key customers and community partners to enhance the company's reputation.

About you

• Minimum 3–5 years of leadership experience in financial services, with specific exposure to lending and collections.
• Proven track record of managing large teams to deliver sustained, high-volume performance, driving operational excellence and sales growth at scale — ensuring each CAM meets or exceeds LPL output expectations and the branch consistently achieves a 120-loan unit target
• An ability to work at pace and manage multiple people and operational demands at any one time
• Strong understanding of branch operations, credit risk, and portfolio management.
• Excellent communication, influencing, and decision-making skills.
• Ability to work strategically while maintaining focus on daily operational delivery.
• Demonstrated ability to adapt to change and drive performance improvement initiatives.
• Strong problem-solving and analytical skills with commercial awareness.
• Commitment to self-development and continuous professional growth.

Rewards

We are offering a competitive salary depending upon experience accompanied by a range of excellent benefits including:

• Annual Bonus scheme
• Private Healthcare for you and your partner
• Life Assurance
• Excellent company pension 3% employee to 8% employer contribution
• 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed)
• Cycle to Work vouchers
• Retail Discounts
• Techsave scheme

At Evlo, employee satisfaction is key, and we are committed to being a great place to work. Evlo has an active Employee Forum led by our Voice Ambassadors, dedicated Mental Health First Aiders plus the opportunity to make a difference in local communities/supporting good causes by utilising up to 3 days' paid charity/volunteering days per year.

Department

Division 3 Network

Locations

Stratford Branch

Employment type

Full-time

About Evlo

Evlo offers unsecured personal loans to UK customers through its network of branches across the UK. We meet customers face-to-face to help people with their financial requirements, offering unsecured loans to homeowners and tenants. We offer personal loans from £1,000 to £15,000. Evlo is trading style of Everyday Lending Limited. Everyday Lending Limited is authorised and regulated by the Financial Conduct Authority.

Founded in 2006

Co-workers 500+

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