Training Specialist

Training Specialist – Software / SaaS

£26,000 – £30,000

Remote – UK – (Occasional travel to London may be required)

We are a leading PropTech with over a decade of profitability. Working across Europe and the US. Our technology is utilised by leading brands within the accommodation marketplace.

As part of our continued expansion we are building our customer success areas of the business, to include our learning and onboarding areas. This role will see you joining us during a large period of change with rapid growth, the right applicant will relish the opportunity that presents and enjoy the culture of a fast paced technology organisation.

The successful applicant will deliver their own well choreographed training material, to assist with onboarding while also updating and optimising the training areas of the company for existing customers. With the goal of ensuring our clients are well placed to maximise the value from our products.

This role will see you taking a large oversight of the companies help centre with the potential to grow a career from within as the company scales. As an advocate for AI across our business we are looking for individuals comfortable with the technology to a point they can use it as appropriate to produce high quality articles alongside your own keen eye for detail and strong written communication abilities.

What You'll Be Doing

You will develop and facilitate training programmes across both virtual and in-person formats, typically running several each month. This spans new employee onboarding, internal team enablement, and tailored customer workshops designed for different experience levels and learning preferences. You'll produce polished training materials and visual content using standard tools within your workflow, while managing the full operational side: coordinating schedules, tracking participation, preparing pre-session resources, and following up with participants to reinforce learning.

Alongside analysing the impact of your programmes through participant feedback and assessment data, using these insights to refine your approach and demonstrate clear value to the business. This continuous improvement mindset will be essential; training isn't a one-time effort but an evolving practice.

A significant part of your remit involves managing and enhancing our knowledge management systems. You'll work with our support and product teams to identify common customer questions and pain points, translating these into clear, accurate documentation. You'll also help train our AI systems to provide consistent, helpful responses to customer inquiries—ensuring the technology reflects our brand voice and delivers reliable information.

Cross-functional partnership is core to success here. You'll collaborate regularly with product, engineering, and support teams to document feature updates, validate new workflows, and ensure our customer resources stay current. You'll review our knowledge bases and training materials for accuracy and consistency, gather customer insights to inform future learning initiatives, and support product launches with timely training resources. For enterprise clients, you'll coordinate closely with implementation and success teams to deliver comprehensive training rollouts.

You'll also respond to ad-hoc learning requests, offering flexible one-on-one or small group sessions where needed, and build strong working relationships with key customer contacts and internal stakeholders.

Who We're Looking For

Preferably experience in learning design, instructional delivery, or customer education, preferably within software, technology, or business-to-business sectors. Your writing is clear, precise, and error-free—you have a natural eye for grammar, structure, and clarity. You're skilled at breaking down complex or technical information into language that resonates with diverse audiences. We have also had success with individuals coming from Help / Support desk settings, this may suit an individual looking to move towards L&D from a software help desk setting.

Preferably you will be comfortable working with standard learning platforms, help centre software, and content creation tools. More importantly, you're organised and capable of managing multiple projects simultaneously without losing quality or attention to detail.

You've worked successfully in cross-functional environments, coordinating between product, technical, and support teams to ensure documentation accuracy and consistency. You remain calm and professional under pressure, and you bring creativity and genuine enthusiasm to helping others learn and develop.

Above all, you're someone who believes in the power of great learning experiences and wants to build them alongside a team that values clarity, collaboration, and continuous improvement.

We recognise talent comes in many forms and individuals able to display a match for most but not all of the above are welcome to apply to Hurren & Hope our talent partners. Please not speculative applications to include those from recruitment agencies will be forward to them in the first instance.