admin assistant

6 days ago


Ferndown, Dorset, United Kingdom Cinnamon Care Collection Full time

Admin Assistant

  • Part Time
  • Ferndown, UK
  • Posted 7 hours ago
  • GBP / Year

Admin Assistant
£12.50 Per Hour Plus Company Benefits
Part time – 16hrs per week to include alternate weekend working
A Top 20 Care Home Group 2025
Awarded 'One of the UK's Best Companies to Work For'
Heathland House is a stunning 66 bedded luxurious residential and dementia care home situated in Ferndown, Dorset.

We are looking for an Administration Assistant/Receptionist to be the first point of contact at the home. This role requires someone who has a range of skills with good IT experience and attention to detail.

In addition to reception duties you will provide additional administration support to the Home Administrator on a daily basis – predominantly HR related administration duties, although you will also need to have a good knowledge of financial aspects of the role, therefore being able to cover in the Administrator's absence.

Main Responsibilities

  • Welcome and greet visitors to the home in a professional and courteous way, ensuring the visitors book and the person's identity is checked as far as reasonably practical
  • Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly
  • In addition to reception duties provide additional administration support to the homes Administrator on a daily basis predominantly HR related administration duties
  • Assist with recruitment tasks, sifting CVs, organising interviews and onboarding
  • Organise internal meetings and ensure that any requirements have actioned
  • Coordinate the staff meal process as applicable to the individual home
  • Respond to any emergency situations as requested by the home
  • Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained

Person Specification

  • Excellent customer service skills
  • IT literacy – competent with the use of systems
  • Previous telephone experience
  • Professional telephone manner
  • Knowledge of general administration
  • Good communication skills
  • Neat and well presented
  • Excellent written and verbal English

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