New Build Aftercare Coordinator

2 weeks ago

Boston, Lincolnshire, United Kingdom Amplius Full time £32,145 per year

New Build Aftercare Coordinator

£31,245 per annum

Peterborough or Boston

Permanent, Full Time

Join Amplius as a New Build Aftercare Coordinator and be the first point of contact for customers in their new build homes. You'll support the Aftercare Manager in managing around 1,000 homes each year, ensuring defects are logged, tracked, and resolved. Working with developers, contractors, and internal teams, you'll help deliver a smooth, positive experience for our customers. If you're highly organised, enjoy working with people, and thrive in a fast-paced environment, this could be the role for you.

Salary
: £31,245 per year

Contract
: Permanent, full time

Your week
: 36.25 hours (Monday to Friday 9am– 5:15pm)

Location
: Hybrid, with a weekly presence in either our Boston or Peterborough offices.

Snapshot of your role

  • Act as the primary point of contact for all defect-related enquiries during the liability period, ensuring timely and effective resolution.
  • Accurately triage and categorise defects, liaising with inspectors and applying NHBC or equivalent standards.
  • Maintain clear and responsive communication with customers and contractors across all channels.
  • Record customer interactions and defect progress in CRM Dynamics, ensuring data protection compliance.
  • Support the Aftercare Manager with reporting, including developer performance, defect trends, and customer satisfaction.
  • Attend new build sites as required to support handovers, technology demonstrations, and warranty processes.
  • Champion digital services, service improvements, and compliance with complaints procedures, KPIs, and organisation-wide standards.

What we're looking for

  • Proven customer service experience, ideally in housing or construction, with a strong focus on problem-solving, innovation, and initiative.
  • Knowledge of defect liability processes and NHBC or equivalent warranty standards, with competence in CRM systems, Microsoft Office, and general IT.
  • Ability to prioritise workload, manage own diary, work at pace, and make effective decisions under pressure.
  • Excellent verbal and written communication skills, resilience, professionalism, and the confidence to handle challenging conversations.
  • Positive, proactive, and collaborative approach, with attention to detail, integrity, and a commitment to continuous improvement and delivering outstanding customer experiences.

Please read the attached Job Description before applying so you get the full scope of the role.

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

When applying, please provide both your CV and a cover letter combined into a single document to make uploading easier. Applications without a cover letter may not be considered.

Closing: 11 December

Interviews: 18 December

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Have questions? Contact the Amplius Recruitment Team and we'll be in touch to support you with any questions, queries or conundrums

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference.

  • Activities Coordinator

    2 weeks ago

    Boston, Lincolnshire, United Kingdom CountryCourt Full time £25,000 - £35,000 per year

    Activities Coordinator Bank - Westfield Nursing Home in Boston, Lincolnshire, Part of The Country Court FamilyWe are no longer accepting applications for sponsorship.Hours: BankAs one of the best-regarded Care Homes in Boston, Westfield Nursing Home provides family-led residential and nursing care in a homely setting. The manager and her friendly team get to...

  • Analytics and Insights Coordinator

    6 days ago

    Boston, Lincolnshire, United Kingdom the LEGO Group Full time £60,000 - £100,000 per year

    Job TitleAssociate Data / BI AnalystManagement LevelProfessionalJob DescriptionJoin us on the Analytics & Insights team at the LEGO Group, where you'll transform numbers into action and collaborate with innovative teams If you're passionate about driving business strategies and making a real impact, this is your moment to shine. Help us build the future of...

  • Program Manager

    4 days ago

    Boston, Lincolnshire, United Kingdom Harbor Capital Advisors, Inc. Full time $115,000 - $150,000

    SummaryThe Program Manager oversees the coordinated execution of multiple projects aligned to Harbor's strategic organizational goals. This role ensures programs are delivered on time, within scope, and within budget (if applicable) while maintaining high standards of quality and stakeholder satisfaction. Responsibilities include collaborating with PMO...

  • Customer Service Advisor

    2 weeks ago

    Boston, Lincolnshire, United Kingdom Scania Full time £26,500 - £65,000 per year

    Customer Service Advisor – Boston Working Hours: Rotating shift pattern Week 1: Monday to Friday 07:00 - 15:30 | Week 2: Monday to Friday 10:30 - 18:00 & Saturday 08:00 – 13:00.Salary from £26,500 plus an excellent benefits package, including:In-house training provided to support career progression25 days holiday + public holidays which increases with...

  • Assistant SENDCo

    6 days ago

    Boston, Lincolnshire, United Kingdom Aspris Full time £30,000 - £60,000 per year

    There is no better time to start a career within Teaching than nowWould you like secure employment where you can progress your career?If you would like to build a career that gives you genuine sense of achievement and fulfilment knowing that you can have a positive impact on the young people we support, then look no further and apply todayBridge House School...

  • Sourcing Manager Mechatronics

    2 days ago

    Boston, Lincolnshire, United Kingdom the LEGO Group Full time £100,000 - £150,000 per year

    Job DescriptionExciting opportunities await at the LEGO Group The Sourcing Manager in Mechatronics is not just a role; it's a chance to lead innovation and strategic sourcing in the electromechanical manufacturing sector. This position plays a vital role in shaping our supply chain and ensuring that LEGO remains a leader in quality and sustainabilityCore...

  • Assistant Site Manager

    1 week ago

    Boston, Lincolnshire, United Kingdom Tower Staff Construction Full time £40,000 - £60,000 per year

    Due to continued expansion we are seeking to recruit an experienced Assistant Site Manager covering our clients' new build housing developments in Boston. This position is to start on Monday 10th November and is an ongoing position, potentially leading to a permanent position for the right person.The successful applicants must have excellent management...

  • Omnichannel Operations Manager

    5 days ago

    Boston, Lincolnshire, United Kingdom the LEGO Group Full time $100,906 - $151,360

    Job DescriptionDo you have a passion for enhancing shopper experiences? Bring your amazing communication and collaboration skills to the table to ensure our shoppers have the best experienceCore ResponsibilitiesThis role will manage and coordinate the in region delivery, rollout, success and innovation of Omnichannel services. They will do so by supporting...

  • General Labourer

    1 week ago

    Boston, Lincolnshire, United Kingdom Tower Staff Construction Full time £20,000 - £25,000 per year

    Our client is currently seeking to recruit for an experienced CSCS Site Labourer for our client a New Build Housing Main Contractor on their site in Boston. The position is to start on Monday 8th December for one week.The successful candidate will be required to cover New Build sites within the Skegness / Alford areas and along the East Lincolnshire coast...

  • Associate Key Account Manager

    6 days ago

    Boston, Lincolnshire, United Kingdom the LEGO Group Full time $90,095 - $135,143

    Job TitleAccount ManagerManagement LevelLead ProfessionalJob DescriptionAre you passionate and energized by creating an immediate impact to a growing commercial channel? The LEGO Group in Boston is looking for someone who would like to help us connect more children and adults to one of the world's most loved brandsCore ResponsibilitiesStrategic Promotional...