Complaints Handler

2 weeks ago

Enfield Town, Greater London, United Kingdom Car Planet Full time £30,000 - £36,000 per year

Job post summary

Pay:
£30, £36,000.00 per year

Job Title:
Complaints Handler

Reporting to:
Aftersales Manager

Department:
Aftersales

Job Description

We are looking for a Complaints Handler to join our rapidly growing Car Supermarket (stocking around 1,500+ pre-owned vehicles) based in Enfield with a competitive basic salary of £30,000 per annum (DOE) and a more than achievable first year OTE of £36,000.

Responsibilities:

  • Manage customer complaints by email, phone and in person
  • Managing a high number of inbound and outbound calls per day
  • Ensuring deadlines are achieved and closing aftersales tickets with urgency whilst maintaining a high quality of service
  • Booking vehicles in and advising on duration of repairs. Getting authorisation for any additional work / repairs that may need carrying out
  • Negotiate external repair fees and parts prices
  • Delegate repairs internally and liaise with our Warranty Company
  • Arrange refunds of repairs direct to customers
  • Carrying out all administrative work related to After Sales duties including courtesy car agreements, trade order repair estimates, printing and vehicle repair reports
  • Complying with FCA rules and regulations

Working Hours

  • Monday to Friday: 08:30 – 17:30
  • Every other Saturday

Compensation Package

  • Basic up to £30,000 (depending on experience) with an OTE of £36,000+

Benefits:

  • Company events

Ability to commute/relocate:

  • Enfield EN1 1UD: reliably commute or plan to relocate before starting work (required)

Experience:

  • Car Sales / Customer Service: 1 year (required)

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