Internal Account Executive

7 days ago

Coleshill, Warwickshire, United Kingdom Hollyfield Personnel Full time £29,000 - £33,000 per year

Internal Account Executive
£29,000 - £30,000 per annum + annual bonus

Location: Hams Hall, Birmingham 

Hours: Monday–Friday, 8:00am–4:00pm or 8:30am–4:30pm (½ hour lunch)

Type: Permanent, Full-Time, Office-Based

Benefits
  • 28 days holiday (including bank holidays)
  • Option to buy up to 5 extra days holiday per year
  • Company sick pay
  • Save As You Earn (SAYE) Scheme
  • Enhanced Maternity and Paternity Pay
  • Comprehensive Learning & Development programmes
  • Pension Plan
An excellent opportunity has arisen for an organised and analytical Internal Account Executive to join a supportive and friendly team based in their new office in Hams Hall. We are exclusively working with this client, and this is a key role supporting national account customers and the external National Accounts Sales Team, offering a blend of customer care, reporting, administration, and commercial support.

This position is ideal for someone who enjoys data, excels in customer communication, and can balance multiple priorities in a fast-paced environment.



Key Responsibilities
  • Provide high-level customer support to national account customers, ensuring exceptional service at all times.
  • Work closely with the external National Accounts Sales Team to support commercial activity and customer requirements.
  • Analyse sales and customer data, producing accurate reports within agreed timescales.
  • Set up and manage regular reporting schedules, formatting, producing, and distributing reports as required.
  • Assist with escalated queries, helping to resolve customer issues promptly and professionally.
  • Develop strong product and service knowledge to support customer enquiries and internal teams.
  • Collaborate with internal departments, including Customer Service and E-Commerce, to ensure seamless customer journeys.
  • Maintain accurate records and update internal systems, including ERP and Excel-based reporting tools.
  • Contribute new ideas and support continuous improvement initiatives.


Skills & Experience Required
  • Previous experience in an account support, administrative, or customer-facing role.
  • Strong analytical ability with confidence in working with data.
  • Advanced Excel skills and strong general IT capability; ERP experience is highly beneficial.
  • Excellent written and verbal communication skills.
  • Highly organised with the ability to work to short deadlines.
  • Strong attention to detail and accuracy, especially when handling data.
  • A proactive team player with a positive attitude and a commitment to high service standards.
  • Confidence in dealing with customers and colleagues at all levels.


Job Ref: EN1027

Hollyfield Personnel does not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.

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