Customer Service Advisor

2 weeks ago

Paignton TQ QR, United Kingdom Anima Care Uk Limited Full time £24,000 - £30,000 per year

At Valley Pet and Equine Crematorium, looking after our clients means doing the right thing, especially at a time when they need us most - this our number 1 priority so if making a real difference to peoples lives appeals to you, then please read on…

We pride ourselves on offering a service that we ourselves would want for our faithful friends, giving every care and attention to the small details that matter the most, be it a final paw print or other bespoke wishes and requests. We treat all of our pets with the same dignity and respect, as we help them to cross over the rainbow bridge.

It can sometimes be a tough job dealing with the realities of bereavement and pet afterlife services, but what keeps us motivated and gives us satisfaction is knowing that we're making a difference, delivering exceptional customer service and care to give comfort to our owners when they need it the most.

An exciting opportunity has arisen to join one of the UK's leading providers of pet cremation services. Based at Valley Pet and Equine Crematorium we are now looking for an empathetic and enthusiastic individual to join our experienced team as an Aftercare Advisor.

No experience? No problem. We provide full training and ongoing support, we want to hear from you if you have:

  • Empathy for others when they are in need

  • Exceptional listening and communication skills

  • Detail orientated to ensure all specific wishes are captured and carried out

  • A desire to help and support others in their time of need

  • Pride and satisfaction in delivering outstanding customer service

Our Aftercare Advisors play a vital role for our owners in our pet cremation service. You will be working in our crematorium liaising with customers and clients. You will be supporting bereaved and sometimes upset owners get through the toughest experience a pet owner can go through, providing that much needed friendly and empathetic face to help them make the right choices for them.

What will you be doing?

  • Helping us to care for our clients via taking and making phone calls to help them make suitable arrangements for the cremation of their beloved pets
  • Responding to any enquiries/queries from general public and veterinary clients about our services
  • Maintaining a record of calls and financial transactions on Company systems
  • Looking after pet owners who choose to visit the crematorium in person
  • Ensuring that our clients wishes are followed by assisting with the packing, checking and return of their pets' ashes
  • Covering our On-Call Gold Leaf home collection Service on a rota system
  • Other ad-hoc duties as and when required.

This role is varied, working by yourself as well as part of the team, you will be working 37.5 hours a week and there will be a requirement to cover the on-call service on a rota system. Further details of the rota will be discussed at the interview.

In return, you will receive a range of benefits including:

  • Competitive Salary.
  • 33 days' annual leave (including Bank Holidays)
  • Additional day holiday for every full year worked (up to a maximum of 5 additional days.
  • Company Pension Scheme.

Job Type: Full-time

Pay: £12.30 per hour

Benefits:

  • Company pension
  • Cycle to work scheme
  • Free parking
  • Health & wellbeing programme
  • On-site parking

Work Location: In person

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