Delivery Manager

Details
Reference number

436752

Salary

£55,403 - £61,793

£56,070 - £61,793 (National)-Based on capability. The base salary of this grade is £55,403 for other locations. Offers made above this will be made up with a specialist pay allowance.

GBP

Job grade

Grade 7

Contract type

Permanent

Business area

GDS - GOV.UK

Type of role

Digital

Working pattern

Flexible working, Full-time, Job share, Part-time, Compressed hours

Number of jobs available

2

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Location

Bristol, Manchester

About the job
Job summary

The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government.

Our priorities are to drive a modern digital government, by:

• joining up public sector services
• harnessing the power of AI for the public good
• strengthening and extending our digital and data public infrastructure
• elevating leadership and investing in talent
• funding for outcomes and procuring for growth and innovation
• committing to transparency and driving accountability

We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK's geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government.

We're part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol.

GOV.UK is the groundbreaking single website for the UK government with more than 700,000 pages, 30 million monthly users, and home to hundreds of vital public services. As a Senior Delivery Manager, you will lead one or more multi-disciplinary teams to research, design, build and ship major changes to GOV.UK. Your team will be part of the award-winning GOV.UK programme, and will be empowered to improve the way the people interact with the government at national scale.

The GOV.UK team's mission is to make it simple for everyone to interact with government. GOV.UK is part of everyone's lives in the UK, from registering a birth to starting a business. Our priorities are to ensure more people get what they are eligible for, the public is better informed, and that digital government is joined-up. GOV.UK's recent work to help people find support with the cost of living is a great example of this, and you can read about some of the GOV.UK team's other work on the Inside GOV.UK blog ).

GOV.UK is currently one of the top 25 most visited websites in the UK, and it's our responsibility to be iterating and improving all the time as technology and user needs change. This role includes opportunities to experiment with new technologies and platforms with the potential to transform how the public interacts with GOV.UK.

Job description

We're looking for someone who has a track-record of leading successful user-centred, product delivery teams in an agile environment. You'll be guided by the fundamental principles of putting user needs first, focusing on delivery and outcomes over process, and being open and collaborative.

You'll be working in a growing cross-functional team. You'll also be working with stakeholders both internal and across government to understand needs and to deliver new capability.

You'll be core to making decisions that build a high performing team, adept at breaking down barriers for your team, and both planning at a higher level and getting into the details to make things happen when needed.

As a Delivery Manager, you'll:

• create great agile working environments
• make sure teams and programmes understand their mission, vision and goals, and that these align across the organisation
• communicate and visualise progress towards these goals
• manage and address risks, issues and dependencies
• engage with key stakeholders on delivery progress and challenges
• continually improve delivery methods and approaches to team working
• encourage the team to be self-organising
• help teams organise themselves and plan their work, ensuring they deliver products and services that actually meet users' needs
• help teams focus on defining and meeting agreed goals
• ensure teams clearly communicate their plans through recognised agile practices
• identify the people/skills/resources that teams need to deliver to the agreed goals
• facilitate an inclusive team environment where innovation and challenge are welcomed from all colleagues

Person specification

We're interested in people who:

• use agile practices to ensure the iterative and timely delivery of products and services that serve real user needs
• facilitate effective workshops which give a voice to all participants and provide concrete outputs that enable delivery
• lead successful high functioning multidisciplinary delivery teams which are aligned to the organisation's strategic priorities and the needs of stakeholders
• actively tackle impediments, risks and blockers, and communicating and escalating where necessary

Benefits

There are many benefits of working at GDS, including:

• flexible hybrid working with flexi-time and the option to work part-time or condensed hours
• a Civil Service Pension with an average employer contribution of 28.97%
• 25 days of annual leave, increasing by a day each year up to a maximum of 30 days
• an extra day off for the King's birthday
• an in-year bonus scheme to recognise high performance
• career progression and coaching, including a training budget for personal development
• paid volunteering leave
• a focus on wellbeing with access to an employee assistance programme
• job satisfaction from making government services easier to use and more inclusive for people across the UK
• advances on pay, including for travel season tickets
• death in service benefits
• cycle to work scheme and facilities
• access to an employee discounts scheme
• 10 learning days per year
• volunteering opportunities (5 special leave days per year)
• access to a suite of learning activities through Civil Service learning

Any move to Government Digital Service from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at

Office attendance

The Department operates a discretionary hybrid working policy, which provides for a combination of working hours from your place of work and from your home in the UK. The current expectation for staff is to attend the office or non-home based location for 40-60% of the time over the accounting period.

DSIT does not normally offer full home working (i.e. working at home); but we do offer a variety of flexible working options (including occasionally working from home).

Things you need to know
Selection process details

The standard selection process for roles at GDS consists of:

• a simple application screening process - We only ask for a CV and cover letter of up to 500 words. Important tip - please ensure that your cover letter includes how you meet the skills and experience listed in the "person specification" section above
• a 60 minute video interview

Depending on how many applications we get, there might also be an extra stage before the video interview, for example a phone interview or a technical exercise.

In order to assist candidates with this role, we will be holding a virtual recruitment event on Monday 17th November at 15:00 to 16:00where we will introduce you to what it is like to be a Delivery Manager at the Government Digital Service, the team that you will be potentially working with and a bit about how the application and interview process works within the civil service. There will also be time to answer any questions.

If you would like to join this recruitment open day session, please use this google meet link to access the session.

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

In the event we receive a high volume of applications, we will conduct the initial sift against the lead criteria which is:

• using agile practices to ensure the iterative and timely delivery of products and services that serve real user needs

In the Civil Service, we use Success Profiles to evaluate your skills and ability. This gives us the best possible chance of finding the right person for the job, increases performance and improves diversity and inclusivity. We'll be assessing your technical abilities, skills, experience and behaviours that are relevant to this role.

For this role we'll be assessing you against the following Civil Service Behaviours:

• delivering at pace
• changing and improving
• leadership
• making effective decisions
• developing self and others

We'll also be assessing your experience and specialist technical skills against the following skills defined in the Government Digital and Data Capability Framework for the Delivery Manager role:

• Agile and lean practices
• Maintaining delivery momentum
• Making a process work
• Planning
• Team dynamics and collaboration

Recruitment Timeline

Sift completion: 25th November 2025

Panel interviews: From 2nd December 2025

Candidates that do not pass the interview but have demonstrated an acceptable standard may be considered for similar roles at a lower grade.

A reserve list will be held for a period of 12 months, from which further appointments can be made.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Sponsorship

DSIT cannot offer Visa sponsorship to candidates through this campaign. DSIT holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants
Job contact :

• Name :
• Email :

Recruitment team

• Email :

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact GDS- in the first instance.

If you are not satisfied with the response you receive you can contact the Civil Service Commission by email: Or in writing: Civil Service Commission, Room G/8 1 Horse Guards Road, London, SW1A 2HQ.

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