Customer Service Assistant

2 weeks ago

Gatwick England, United Kingdom National Car Parks Limited Full time £20,000 - £40,000 per year

Customer Service Assistant - Gatwick Airport - Join Our Team
At National Car Parks, we believe that exceptional customer service is the key to a great parking experience. As a
Customer Service Assistant at Gatwick Airport
, you will play a vital role in ensuring smooth operations, assisting our customers, and helping maintain the high standards we are known for.

Key Responsibilities

  • Deliver Outstanding Customer Service: Assist customers with parking inquiries, offer friendly guidance, and resolve any issues promptly.
  • Monitor Parking Equipment: Keep an eye on ANPR systems, intercoms, and other equipment, performing minor maintenance to ensure smooth functioning.
  • Ensure Traffic Flow: Help manage traffic, optimizing the use of parking spaces and supporting a smooth and efficient process.
  • Enforce Parking Regulations: Monitor spaces, ensuring compliance with regulations (disabled bays, coach permits, etc.).
  • Handle Payments & Complaints: Process payments accurately and resolve any customer complaints with professionalism and care.
  • Health & Safety Checks: Perform regular checks to maintain high standards of safety and security across the parking area.
  • Patrol the Premises: Conduct regular patrols to maintain cleanliness and operational efficiency, ensuring a top-tier customer experience.
  • Drive & Park Safely: Assist with vehicle movement, always ensuring safety and smooth service.
  • Report & Maintain: Report any incidents, equipment issues, or safety concerns promptly, following company protocols.
  • Stay Updated: Assist with training and stay current with any operational changes to ensure continuous improvement.

Who You Are

  • Friendly & Confident: You are approachable, enjoy engaging with customers, and thrive in a team environment.
  • Self-Motivated: You work well independently, are proactive, and can handle tasks without constant supervision.
  • Problem-Solver: Quick on your feet, you're able to resolve issues efficiently and ensure a positive customer experience.
  • Adaptable & Flexible: In a fast-paced environment, you're able to adjust and learn on the go, keeping up with evolving operational needs.
  • Detail-Oriented: You'll be mindful of all aspects of the role, from handling payments to ensuring safety standards are met.

Skills & Experience

  • Excellent communication and customer service skills.
  • Strong multitasking abilities – able to handle multiple duties and stay organized.
  • Effective complaint resolution skills, ensuring customer satisfaction.
  • Punctual with good time management.
  • Previous customer service or parking experience is a plus, but not essential – full training will be provided.

Additional Requirements

  • Knowledge of health and safety protocols.
  • A proactive, solution-focused mindset with the ability to work both independently and as part of a team.

If you're passionate about customer service, thrive in a dynamic environment, and want to make a difference, we'd love to hear from you.
Apply today
and join our team at National Car Parks

Since August 2017, we are owned by Park24, a listed Japanese company, and Development Bank of Japan (DBJ). Park24 is the majority owner based in Tokyo and is a major parking operator across 7 countries. DBJ, co-investor alongside Park24 and a Japanese government-owned financial institution, is a sophisticated private equity investor who also has a strong track record in infrastructure finance

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