Supporter Care Officer

4 days ago

London, Greater London, United Kingdom SolarAid Full time

Job description

Legacy Group Consulting LTD are recruiting on behalf of Solar Aid for a Supporter Care Officer;

�� Location: North East London

�� Contract: Full Time, Permanent – 37.5 hours

�� Salary: £27,900pa to £29,700pa – depending on experience

�� Closing Date: Close of Business Thursday 26th June

Why this role matters

We are working with an amazing, international charity – Solar Aid where their mission is to light up every home, school and clinic in Sub – Saharan Africa by 2030, using safe, clean, solar power to recruit someone fantastic for this role.

This role isn't just about tasks and responsibilities, it's about joining a team where your voice is valued, your growth is supported, and your work genuinely makes a difference.

What you'll be doing

As the Supporter Care Officer, you'll be part of wider fundraising team, reporting to brilliant Supporter Care Manager – a small but might team. You'll be at the heart of helping deliver outstanding supporter care experience, assisting the smooth running of fundraising operations and smooth handling of non-supporter communications.

Your key responsibilities will include:

  • Making sure every supporter feels heard, valued, and appreciated
  • Managing donation processes and supporter communications with care and efficiency
  • Supporting the team with admin tasks that keep everything running smoothly
  • Working closely with colleagues across teams to create a brilliant supporter experience
  • Develop and refresh supporter journeys across engagement channels, working with Engagement and Digital teams
  • Review and refresh "thank you" materials, communications and processes.
  • Respond to supporter enquiries received by phone and email, acting as a first point of contact for supporters.
  • Contribute to the integrity of the database by amending supporter details as necessary and recognising areas for improvement to support the Supporter Experience Manager with maintenance of the CRM.

What you'll bring

We're not looking for someone who ticks every box - we're looking for someone who's curious, committed, and ready to learn. If you've got the following, we'd love to hear from you:

  • Experience in customer service, supporter care, or a similar rolerking knowledge of online fundraising
  • Strong communication skills and a real empathy for people
  • Good working knowledge of online fundraising
  • Comfortable using databases, emails, and admin systems – they use Salesforce – if you have experience of this, would be advantageous
  • A positive attitude and a willingness to pitch in

What's in it for you

The chance to be part of an organisation that's making tangible impact

  • Supportive, inclusive team culture
  • A working environment where new ideas and testing new things is strongly encouraged.
  • Hybrid/flexible working options
  • Opportunities for training, learning and growth
  • 7% employer pension contribution
  • 27 days' annual leave

How to apply

If this sounds like your kind of role, we'd love to hear from you.

You can apply by sending your CV and a short cover note to Seema Choudhury at Legacy Group Consultancy LTD

If you are shortlisted for interview stage (it will be a 2 stage interview process – one informal chat online and one formal interview at the London office with an interview panel. Interview dates to be confirmed)

A note on equity

We actively encourage applications from people with backgrounds that are underrepresented in the charity sector. If you need any adjustments to take part in the recruitment process, please don't hesitate to ask - we're here to make this accessible to everyone.

Let's build your legacy together

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