Reception Supervisor

7 days ago


Newcastle upon Tyne NE XU, United Kingdom KE Hotels (Newcastle) Full time

To take responsibility for the service standards of the Reception & Night team, working closely with the Head Housekeeper to ensure brand standards are maintained. To maintain maximum profit through rate management. This is a full time role.

Education & Experience

  • Minimum of 2 years' experience in a Front Office environment at management level, preferably within a hotel.
  • Knowledge of Central Reservations Systems.
  • Experience of working within structured team environment and able to demonstrate effective influencing skills.
  • Excellent communication and customer service skills.
  • Highly motivated, enthusiastic and good team player.
  • Experience managing and developing a team

Accountabilities

  • Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction.
  • Anticipate guests needs where possible and react to those needs to enhance guest satisfaction.
  • Deals with guests promptly upon arrival and departure, as per Company standards for check in and out procedures.
  • To be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate offer this information to the guest.
  • Ensure that company and legal standards for cleanliness are maintained within the department.
  • To carryout, reviews and updates where appropriate, all Reception, Night Porter and Housekeeping procedures, as per Company policy.
  • Ensure that the team are punctual, polite and courteous and helpful to guests and colleagues at all times.
  • Ensure that the reservations are carried out to company standards. To maximise revenue by following rate level management principles.
  • Ensure the teams professional appearance and manner to all visitors, resulting in positive PR both internally and externally.
  • Be aware of your responsibility for the security of guest and hotel property.
  • Ensure that the team performs all guest accounting functions according to the hotels policies and procedures.
  • Prepare, check and monitor department rotas to ensure they are in line with set budgets and meet the service and business needs.
  • Order and purchase departmental supplies, carry out monthly stock takes and action any discrepancies in line with company standards.
  • Maintain financial awareness and understanding of how the role impacts on the hotel's profit and loss account and the company's business as a whole.
  • Control department's costs through correct storage and distribution of supplies.
  • Carry out Duty Manager responsibilities in order to support the Hotels business needs.

Benefits

  • On site staff parking
  • Use of hotel gym (during off peak hours)
  • Range of staff incentives

INDHOTEL



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