Call Centre Agent

2 weeks ago

Brighton, Brighton and Hove, United Kingdom TTC Marketing Solutions Full time £22,932 - £30,000 per year

Job Ref

CS2022

Location

Brighton

Call Centre Agent - Customer Service Advisor

The Telemarketing Company is expanding fast and we're growing our telemarketing team.

If you have experience working on the phone in Sales or Telemarketing and/or you can demonstrate excellent listening and communication skills, we would especially love to hear from you

We are a Disability Confident Employer and are committed to creating an inclusive and supportive workplace for everyone. We encourage and welcome all qualified candidates to apply regardless of sex, age, religion, ethnicity, sexual orientation, disability, or belief.

Salary from £22,932 FTE per year (£12.60 per hour)

Some of our Benefits:

  • We offer an amazing wellbeing service for you and up to 3 family members.
  • 28 days annual leave – increasing up to 33 days.
  • Cinema and Gym staff discount
  • One month of free Bus Pass (Brighton & Hove)
  • Access to an online platform for training with more than courses

We offer:

  • The chance to work for some of the best-known companies in the world (see our website for examples - )
  • A culture that's friendly and supportive, professional, and forward thinking
  • A good starting salary, with reviews based on fair measurement of your performance
  • The ability to earn more through monthly bonus payments.
  • Office based work available from our office in Central Brighton (East Sussex).
  • Remote options also available depending on campaign
  • A great working environment, with a diverse team of colleagues of all ages and backgrounds

Your day to day will involve:

  • Working either outbound or inbound campaigns handling customer requests either by phone or online.
  • Building customer relationships
  • Administration and Account Management duties
  • Accurately enter pertinent customer data and research customer information
  • Provide excellent customer service at every touchpoint, and should you need help managing a customer's concern, your manager will be there to help with resolution
  • Responsible for in-depth knowledge of products and services offered, learning about products and staying up to date on new product or policy changes.

The ideal candidate must have;

  • Fluency in foreign languages will be an advantage
  • A professional telephone manner
  • Good communication and listening skills.
  • A-levels or above academic qualifications
  • Previous telesales experience advantageous

About The Telemarketing Company

We are one of the UK's leading outbound telemarketing agencies, with over 30 years of history and around 250 in our team. We are family owned, with a professional but friendly and supportive team environment and we hold Silver Investors in People accreditation. We are proud members of the Brighton Real Living Wage campaign.

As a Disability Confident Employer, we are committed to providing an inclusive workplace that supports and empowers every member of our team to thrive.

How to apply:

Please send us your CV by hitting .

If you have any questions, please call option 0 and ask for The Recruitment Team or contact us by email to

Function

Telemarketing

Status

Flexible

Type

Casual

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