Dental Nurse/Receptionist

2 weeks ago

Glasgow G RR, United Kingdom Apco Dental Care Full time £18,000 - £30,000 per year

Aura Dentistry & Facial Aesthetics – Receptionist & Trainee Dental Nurse

Join our modern, forward-thinking dental clinic in Baillieston as a Receptionist & Trainee Dental Nurse, a dynamic dual role where you will support both front-of-house operations and clinical care. You will be the first point of contact for our patients while also training chairside with our experienced clinical team. This is an exciting opportunity for a motivated, patient-focused individual who thrives in a fast-paced, innovative environment.

Key Responsibilities

Patient Interaction

  • Greet patients warmly and create a welcoming atmosphere.
  • Manage patient check-in and check-out processes efficiently.
  • Handle patient inquiries in person, by phone, and via email with professionalism.
  • Maintain patient confidentiality and handle sensitive information with discretion.

Clinical Assistance (Trainee Dental Nurse Duties)

  • Assist dentists and hygienists during NHS and private treatments.
  • Prepare and maintain clinical areas, instruments, and equipment.
  • Support clinicians specialising in Implants, Invisalign, and Facial Aesthetics.
  • Follow cross-infection control procedures and ensure CQC compliance.
  • Be flexible with working hours, including occasional weekends for special events.

Scheduling & Administrative Duties

  • Manage appointments, cancellations, and rescheduling using SFD practice management software.
  • Optimize the clinic schedule to support efficiency and minimal wait times.
  • Maintain accurate patient records and update electronic health information.
  • Process insurance claims and assist patients with billing queries.
  • Monitor and manage office and clinical supplies as needed.

Technology & Systems

  • Use advanced practice management software and electronic health records (EHR).
  • Operate digital systems including iTero Element 5D intra-oral scanners and digital X-ray equipment.
  • Utilize digital communication tools to support patient flow and team coordination.

Team Collaboration

  • Work closely with clinicians, nurses, and administrative staff to maintain a cohesive workflow.
  • Participate in team meetings, contributing ideas to enhance patient experience and operational efficiency.

Qualifications & Skills

Essential

  • Experience in reception, customer service, or a patient-facing role.
  • Strong communication and interpersonal skills.
  • Ability to multitask and remain calm in a fast-paced environment.
  • Excellent organizational skills and high attention to detail.
  • Professional, friendly, and patient-centered approach.

Desirable

  • Previous dental or medical reception experience.
  • Familiarity with dental terminology and insurance processes.
  • Experience as a dental nurse or trainee dental nurse.
  • Current enrolment in a dental nurse apprenticeship.
  • Valid GDC registration (preferred, but not required for trainee applicants).

What We Offer

  • A supportive, collaborative team environment.
  • Full-time position
  • Competitive salary and commission opportunities.
  • Ongoing training and professional development in both administrative and clinical areas.
  • Exposure to advanced dental technologies and specialist treatments.
  • On-site parking and convenient transport links.
  • GDC registration fees and indemnity covered upon qualification.

Job Types: Full-time, Permanent

Pay: £9.00 per hour

Expected hours: 40 per week

Work Location: In person

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